Decagon 지원 담당자 퀴즈

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1. Decagon의 주요 제품 초점은 무엇입니까?
   • 고객 서비스 대화를 자동화하는 AI 지원 에이전트
   • 비디오 게임 개발
   • 자율주행차 하드웨어
   • 소셜 미디어 광고
2. What is one way Decagon says its agents can carry out a support workflow?
   • Change policies without an authorized integration
   • Execute multi-step actions through connected systems
   • Operate only as a static FAQ page
   • Access every customer system without permissions
3. What can Decagon’s Duet feature use to draft an Agent Operating Procedure?
   • A plain-English request or an existing standard operating procedure
   • A customer’s payment card number alone
   • An unreviewed model response with no workflow input
   • A voice recording that is automatically approved
4. What does Decagon Assist provide to human customer-service representatives?
   • A replacement for the company’s CRM
   • A guarantee that every issue is solved automatically
   • A tool that blocks representatives from seeing case context
   • Summaries, suggested responses, and in-tool actions
5. 데카곤의 대표적인 고객은 어떤 기업인가요?
   • 전자상거래, 핀테크, 소비자 앱 분야의 브랜드
   • 국세청만 해당
   • 선적항만
   • 정유공장만
6. How does Decagon describe the division of control when teams configure support-agent procedures?
   • Teams define the procedures and policy while technical controls govern the agent’s connected actions
   • The agent can change company policy without review
   • Every workflow must be fully autonomous
   • The system removes escalation and human oversight
7. When a Decagon agent reaches a complex inquiry it should not handle, what can the platform do?
   • Change the customer’s policy without permission
   • Hide the conversation from the support team
   • Hand off the inquiry to a human representative
   • Continue indefinitely without an escalation path
8. Across which customer-support channels does Decagon describe deploying its agents?
   • Only printed mail
   • Satellite telemetry and robotics control
   • Image editing and audio mastering
   • Chat, email, and voice