Cibiyar Tuntuɓar Cresta AI
Cresta dandamali ne na AI wanda ke sauraron tattaunawar cibiyar sadarwar kai tsaye da wakilai masu horarwa a cikin ainihin lokaci.
Dubawa
It matters because it turns the hard-won tactics of a company's best reps into guidance every agent can use, on every call.
Zurfafa nutsewa
An kafa shi a cikin 2017 kuma ya fito daga binciken Stanford AI, Cresta yana gina AI don tallace-tallace da cibiyoyin tuntuɓar sabis na abokin ciniki. Babban ra'ayinsa shine 'ƙwarewar AI': rubuce-rubuce nawa daga dubban kira da tattaunawa don gano wane ɗabi'un wakili ne ke haifar da sakamako kamar siyarwar rufaffiyar ko tikitin da aka warware, sannan a fito da waɗannan halayen azaman raye-raye. A lokacin kira, Cresta yana rubuta magana a ainihin lokacin, yana gano niyyar abokin ciniki da ra'ayinsa, kuma yana fitar da shawarwari akan allon wakili ('ambaci rangwamen aminci,'' yarda da takaici'). Hakanan yana taƙaita kira ta atomatik, yana ƙididdige 100% na hulɗar don tabbatar da inganci maimakon ƴan samfuri, kuma yana gudanar da wakilai na AI masu kama da tattaunawa na yau da kullun ba tare da ɗan adam ba. Abokan ciniki sun haɗa da manyan tarho, inshora, da ayyukan sabis na kuɗi.
Fahimtar Fasaha
Cresta ya shimfiɗa magana-zuwa-rubutu na ainihi, rarrabuwar niyya, da samfuran jin daɗi a saman manyan samfuran harshe da aka daidaita akan tarihin hira na kamfani. Injin nazarin ɗabi'a yana daidaita ƙayyadaddun kalmomi da ayyuka tare da sakamakon kasuwanci don koyan yadda 'mai kyau' yayi kama, sannan tsarin ba da shawara mai ƙarancin latency yana ba da alamun tsakiyar jumla. Yana ƙaruwa yana amfani da dawo da bayanai akan tushen ilimi don haka wakilan AI da taimaka kayan aikin suna ba da takamaiman amsoshi na kamfani maimakon na yau da kullun.
Dabarun Tasiri
Dabarun mai siyarwa
Taswirorin hanyoyin tallace-tallace suna yin tasiri ga abubuwan da ƙungiyar ku za ta iya ginawa na gaba.
Kudin da kasafin kuɗi
Sharuɗɗan kasuwanci da zaɓuɓɓukan turawa suna shafar farashi da haɗari na dogon lokaci.
Haɗari da aminci
Ƙwararrun kamfani suna siffanta ɓangarorin samfur, yanayin aminci, da buɗewa.
Makomar Cibiyar Tuntuɓar Cresta AI
Yi tsammanin cibiyar tuntuɓar AI don canzawa daga taimaka wa mutane zuwa sarrafa babban rabo na kira, tare da ɗan adam ya ƙaru kawai don lamurra masu rikitarwa ko motsin rai. Cresta da abokan hamayya suna fafatawa zuwa tsarin wakilai waɗanda za su iya ɗaukar ayyuka a cikin tsarin baya (batun maidowa, sabunta asusu), mafi kyawun ɗaukar hoto, da tsauraran nazari waɗanda ke ciyar da samfura da ƙungiyoyin manufofin. Tambayar gasa ita ce daidaito da amana: kamfanoni za su yi amfani da sauri inda AI ke nuna raguwar lokacin aiki ba tare da haɓaka kuskure ko haɗarin yarda ba.
Aiwatar da Gaskiyar Duniya
Ƙaddamar da wakili mai goyan bayan tarho a ainihin lokacin don bayar da fakitin riƙewa daidai lokacin da abokin ciniki ya yi barazanar sokewa
Ƙirƙirar taƙaitaccen bayanin kira bayan kira ta atomatik don haka wakilai su tsallake jagorar bayan kammala kiran
Ƙididdiga kowane tallace-tallace guda ɗaya yana kira a kan ƙayyadaddun ƙayyadaddun ƙayyadaddun ƙayyadaddun ƙayyadaddun ƙayyadaddun ƙayyadaddun ƙayyadaddun bayanai maimakon duba ƙaramin samfurin bazuwar
Aiwatar da wakili mai kama-da-wane na AI don ɗaukar tambayoyin lissafin kuɗi na yau da kullun a cikin taɗi, haɓakawa zuwa ɗan adam kawai lokacin da ake buƙata
Hatsari & Tsare-tsare
Sanarwar ƙaddamarwa na iya ƙetare kwanciyar hankali a cikin ayyukan samarwa na gaske.
Farashin API ko sauye-sauyen manufofi na iya karya zato cikin dare.
Dogaro mai siyarwa guda ɗaya yana ƙara kulle-kulle da farashin ƙaura.
Taswirar Hanya
Kimanta masu samarwa ta amfani da ayyukan ku da saitin bayanai.
Yi bitar sirri, tsaro, da sharuɗɗan doka kafin haɗin kai.
Kula da tsarin koma baya a cikin samfura ko masu siyarwa.
Saka idanu bayanin kula don haka canje-canjen taswirar hanya kada suyi mamakin ƙungiyoyi.
Ci gaba da Bincike
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Jagora na gaba
AI a cikin Binciken Magana na Cibiyar Kira
Tambayoyin da ake yawan yi
What is Cresta Contact Center AI?
Cresta dandamali ne na AI wanda ke sauraron tattaunawar cibiyar sadarwar kai tsaye da wakilai masu horarwa a cikin ainihin lokaci. Yana da mahimmanci saboda yana juya dabarun nasara na mafi kyawun wakilai na kamfani zuwa jagora kowane wakili zai iya amfani da shi, akan kowane kira.
Menene ainihin ra'ayin da ke bayan tsarin Cresta don tuntuɓar cibiyar AI?
Cresta's 'kwarewar AI' ya koyi wane ɗabi'a ne ke haifar da sakamako mai kyau daga mafi kyawun wakilai kuma yana shimfida su azaman jagora mai rai ga kowa.
Ta yaya Cresta ke taimakawa tare da tabbacin inganci idan aka kwatanta da hanyoyin gargajiya?
Saboda AI yana aiwatar da kowane kwafin ta atomatik, yana iya kimanta duk hulɗar fiye da ƴan kashi kaɗan da ƙungiyar QA ta ɗan adam za ta iya tantancewa da hannu.
Menene Cresta ke yi yayin kiran kai tsaye don taimakawa wakili?
Cresta yana rubutawa a cikin ainihin lokaci, yana karanta niyya da jin daɗi, kuma yana nuna tsakiyar tattaunawa don jagorantar wakilin.
Daga wane yanayi bincike Cresta ya samo asali?
An fitar da Cresta daga binciken Stanford AI, wanda aka kafa a kusa da 2017.
Menene hanya ɗaya Cresta ta rage yawan aikin wakili bayan ƙare kira?
Cresta tana sarrafa kullin bayan kira ta hanyar samar da taƙaitacciyar taƙaitattun lambobin da aka ba da shawara, tana adana buga bugun hannu.