Ikigo cya Cresta
Cresta ni ikigo cya AI cyumushinga utegera ibiganiro byitumanaho hamwe nabatoza mugihe gikwiye.
Incamake
It matters because it turns the hard-won tactics of a company's best reps into guidance every agent can use, on every call.
Kwibira cyane
Cresta yashinzwe muri 2017 kandi yavuye mubushakashatsi bwa Stanford AI, yubaka AI yo kugurisha no kugana serivisi zabakiriya. Igitekerezo cyacyo cyibanze ni 'ubuhanga bwa AI': inyandiko-mvugo yavuye mu bihumbi n'ibihumbi byo guhamagara no kuganira kugirango tumenye imyitwarire yabakozi itera ibisubizo nko kugurisha gufunze cyangwa itike yakemuwe, hanyuma ugaragaze iyo myitwarire nkibintu bizima. Mugihe cyo guhamagarwa, Cresta yandukura imvugo mugihe nyacyo, ikamenya imigambi yabakiriya nimyumvire, kandi igatanga ibitekerezo kuri ecran ya agent ('vuga kugabanyirizwa ubudahemuka,' 'wemere gucika intege'). Irakora kandi-incamake guhamagarwa, itanga amanota 100% yimikoranire kugirango yizere ubuziranenge aho kuba bike, kandi ikoresha AI yibikoresho bikora ibiganiro bisanzwe nta muntu. Abakiriya barimo itumanaho rinini, ubwishingizi, n'ibikorwa bya serivisi-by'imari.
Ubushishozi
Cresta igizwe nigihe-nyacyo cyo kuvuga-ku-mwandiko, gutondekanya ibyifuzo, no kwerekana ibyiyumvo hejuru yicyitegererezo kinini cyururimi runini rwahujwe neza namateka yikiganiro. Moteri yisesengura yimyitwarire ihuza interuro nibikorwa hamwe nibisubizo byubucuruzi kugirango umenye uko 'byiza' bisa, hanyuma sisitemu yo gutanga ibitekerezo-bitinze itanga ibitekerezo hagati yinteruro. Kwiyongera ikoresha kugarura ubumenyi bushingiye kubumenyi bityo abakozi ba AI hamwe nibikoresho bifasha batanga ibisubizo nyabyo, byihariye bya sosiyete kuruta ibisubizo rusange.
Ingaruka z'Ingamba
Vendor strategy
Ibishushanyo mbonera byabacuruzi bigira ingaruka kubiranga ikipe yawe ishobora kubaka ubutaha.
Igiciro na bije
Amagambo yubucuruzi nuburyo bwo kohereza bigira ingaruka kubiciro byigihe kirekire ningaruka.
Risk and safety
Isosiyete ishimangira gushiraho ibicuruzwa bitemewe, igihagararo cyumutekano, no gufungura.
Kazoza ka Cresta Twandikire Ikigo AI
Tegereza ikigo cyitumanaho AI kiva mubufasha bwabantu kugirango bikemure ubwigenge bwo guhamagarwa kwinshi, abantu barushijeho kwiyongera kubibazo bikomeye cyangwa amarangamutima. Cresta nabahanganye barimo kwiruka kuri sisitemu ya agent ishobora gufata ingamba muri sisitemu yinyuma (gutanga amafaranga yo gusubizwa, kuvugurura konti), gukwirakwiza indimi nyinshi, hamwe no gusesengura gukomeye kugaburira ibicuruzwa nitsinda rya politiki. Ikibazo cyo guhatanira ni ukuri no kwizerana: ibigo bizakira byihuse aho AI igabanya igihe cyo gukemura nta kuzamura amakosa cyangwa ingaruka zo kubahiriza.
Gushyira mu bikorwa Isi
Gusaba umukozi ushinzwe itumanaho mugihe nyacyo kugirango atange pake ibitse mugihe umukiriya akangishije guhagarika
Kwikora-kubyara-nyuma yo guhamagara incamake hamwe na code ya disipuline kugirango abakozi basimbuke intoki nyuma yo guhamagarwa
Gutanga amanota kuri buri kugurisha guhamagarira kurwanya rubricike nziza kugirango ibendera ryubahirizwe aho kugenzura icyitegererezo gito
Kohereza AI muburyo bwa AI kugirango ukemure ibibazo bisanzwe byo kwishyuza muganira, bigera kumuntu mugihe bikenewe
Ingaruka & Kurinda
Gutangiza amatangazo arashobora gusumbya ituze mubikorwa nyabyo byakazi.
Ibiciro bya API cyangwa guhindura politiki birashobora guhagarika ibitekerezo ijoro ryose.
Abashoramari bonyine bishingira byongera gufunga no kwimuka.
Igishushanyo mbonera
Suzuma abatanga serivisi ukoresheje imirimo yawe bwite na datasets.
Ongera usuzume ubuzima bwite, umutekano, namategeko mbere yo kwishyira hamwe.
Komeza gahunda yo gusubira inyuma kurugero cyangwa abacuruzi.
Kurikirana inyandiko zisohora kugirango impinduka zumuhanda ntizitangaje amakipe.
Komeza Ubushakashatsi
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Ubuyobozi bukurikira
AI muri Call Center Imvugo Isesengura
Ibibazo bikunze kubazwa
What is Cresta Contact Center AI?
Cresta ni ikigo cya AI cyumushinga utegera ibiganiro byitumanaho hamwe nabatoza mugihe gikwiye. Nibyingenzi kuko bihindura amayeri yatsindiye cyane ya reps nziza yisosiyete mubuyobozi buri mukozi ashobora gukoresha, kuri buri guhamagara.
Ni ikihe gitekerezo cy'ibanze cyihishe inyuma ya Cresta yo guhuza ikigo AI?
'Ubuhanga bwa AI' bwa Cresta yiga imyitwarire itera umusaruro mwiza kubakozi beza kandi ikaboneka nkubuyobozi bwa buri wese.
Nigute Cresta ifasha mubwishingizi bufite ireme ugereranije nuburyo gakondo?
Kuberako AI itunganya inyandiko-mvugo mu buryo bwikora, irashobora gusuzuma imikoranire yose aho kuba bike ku ijana itsinda rya QA ryabantu rishobora kugenzura intoki.
Niki Cresta akora mugihe cyo guhamagara Live kugirango afashe agent?
Cresta yandukura mugihe nyacyo, asoma ibyifuzo n'amarangamutima, kandi yerekana hagati yo kuganira hagati yo kuyobora umukozi.
Ni ubuhe bushakashatsi Cresta yaturutse?
Cresta yavuye mu bushakashatsi bwa Stanford AI, bwashinzwe ahagana mu 2017.
Nubuhe buryo bumwe Cresta igabanya abakozi akazi nyuma yo guhamagarwa kurangiye?
Cresta ikora nyuma yo guhamagarwa kurangiza itanga incamake kandi igatanga kodegisi, ikabika kwandika intoki.