Salesforce Einstein
Salesforce Einstein ni urwego rwa AI rwubatswe mu micungire y’imikoranire y’abakiriya ba CRM (CRM), yongeraho ibyahanuwe, ibyifuzo, hamwe nibintu bibyara inyungu kugurisha, serivisi, nibikoresho byo kwamamaza.
Incamake
It matters because it brings AI directly into the daily workflows of millions of business users without requiring data-science expertise.
Kwibira cyane
Einstein yatangijwe mu 2016, yashyizemo imashini yiga imashini hirya no hino muri Salesforce 'ibicu' kugirango AI ikore ku makuru yihariye ya CRM. Ibintu bya kera bya Einstein biranga kuyobora no gutanga amanota (guhanura amasezerano azafunga), guhanura, no gusaba intambwe ikurikira. Hamwe na AI yibyara umusaruro, Salesforce yongeyeho Einstein GPT hanyuma Einstein Copilot, umufasha wibiganiro ushobora gutegura imeri yo kugurisha, kuvuga muri make imanza, no gusubiza ibibazo bishingiye kumibare yikigo. Igice cyo hagati ni Einstein Icyizere Layeri, yashizweho kugirango ibungabunge amakuru hamwe namakuru yumukiriya umutekano, mask amakuru yunvikana, kandi wirinde kugira ayo makuru akoreshwa muguhugura imiterere yimishinga yo hanze. Salesforce itanga kandi Data Cloud kugirango ihuze amakuru yabakiriya kandi, vuba aha, Agentforce, urubuga rwo kubaka abakozi ba AI bigenga bafata ibyemezo mubucuruzi.
Ubushishozi
Einstein ikomatanya imashini gakondo yo guhanura (gutondekanya no gusubira inyuma muburyo bwo gutanga amanota no guteganya) hamwe nururimi runini kubikorwa bitanga umusaruro. Kubintu bibyara inyungu ikoresha igarura-ryongerewe ibisekuru: inyandiko zijyanye na CRM zikururwa hanyuma zinjizwa mubisubizo bityo ibisubizo bishingiye kumibare nyayo yikigo aho guhimbwa. Icyizere Layeri yongeramo uburinzi nko guhisha amakuru, gutahura uburozi, n'amasezerano yo kugumana zeru hamwe nabatanga icyitegererezo kugirango barinde amakuru yumukiriya.
Ingaruka z'Ingamba
Vendor strategy
Ibishushanyo mbonera byabacuruzi bigira ingaruka kubiranga ikipe yawe ishobora kubaka ubutaha.
Igiciro na bije
Amagambo yubucuruzi nuburyo bwo kohereza bigira ingaruka kubiciro byigihe kirekire ningaruka.
Risk and safety
Isosiyete ishimangira gushiraho ibicuruzwa bitemewe, igihagararo cyumutekano, no gufungura.
Kazoza ka Salesforce Einstein
Salesforce irihatira kugera kuri 'agent' AI hamwe na Agentforce, aho abakozi ba AI bakemura ubwigenge bwamatike ya serivisi, bujuje ibisabwa, kandi barangiza imirimo yintambwe nyinshi hamwe no kugenzura abantu. Tegereza ishingiro ryimbitse mumibare ihuriweho namakuru yibicu, abakozi benshi binganda, hamwe nibiciro bifitanye isano nibisubizo cyangwa 'ibiganiro' byakemuwe. Inzitizi zikomeye ni ikizere, ubunyangamugayo, no kwerekana umusaruro nyawo wungutse, bityo abashinzwe umutekano n’inyungu zishobora kugaragara ku ishoramari bizakomeza kuba ishingiro ry’ukuntu Einstein na Agentforce bitera imbere.
Gushyira mu bikorwa Isi
Igurisha ryerekana Einstein ayoboye amanota amanota akurikirana amahirwe ashobora guhinduka, bityo bagashyira imbere icyerekezo gishyushye.
Umukozi wunganira akoresha Einstein mugukoresha-incamake urubanza rurerure rwa serivisi zabakiriya no gutegura igisubizo gishingiye kumateka ya konti.
Umucuruzi arasaba Einstein Copilot gukora kopi ya imeri yihariye kubice byo kwiyamamaza imbere muri Salesforce.
Umukozi wa serivisi ya Agentforce yigenga akemura ibibazo byabakiriya bisanzwe, bikazamura ibibazo byumuntu gusa.
Ingaruka & Kurinda
Gutangiza amatangazo arashobora gusumbya ituze mubikorwa nyabyo byakazi.
Ibiciro bya API cyangwa guhindura politiki birashobora guhagarika ibitekerezo ijoro ryose.
Abashoramari bonyine bishingira byongera gufunga no kwimuka.
Igishushanyo mbonera
Suzuma abatanga serivisi ukoresheje imirimo yawe bwite na datasets.
Ongera usuzume ubuzima bwite, umutekano, namategeko mbere yo kwishyira hamwe.
Komeza gahunda yo gusubira inyuma kurugero cyangwa abacuruzi.
Kurikirana inyandiko zisohora kugirango impinduka zumuhanda ntizitangaje amakipe.
Komeza Ubushakashatsi
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Ibibazo bikunze kubazwa
What is Salesforce Einstein?
Salesforce Einstein ni urwego rwa AI rwubatswe mu micungire y’imikoranire y’abakiriya ba CRM (CRM), yongeraho ibyahanuwe, ibyifuzo, hamwe nibintu bibyara inyungu kugurisha, serivisi, nibikoresho byo kwamamaza. Nibyingenzi kuko izana AI mubikorwa byakazi bya buri munsi bya miriyoni zabakoresha ubucuruzi badakeneye ubumenyi-siyanse.
Ni ubuhe bwoko bwa porogaramu ya Salesforce Einstein yubatswe?
Einstein ni urwego rwa AI rwashyizwe kumurongo wa CRM ya Salesforce, ikoreshwa mugurisha, serivisi, no kwamamaza.
Niki Einstein ayoboye hamwe no gutanga amanota afasha ubucuruzi gukora?
Gutanga amanota ya Einstein akoresha imashini iteganya kwiga gutondekanya kuyobora no gukora bitewe nuko bishoboka guhinduka, gufasha reps gushyira imbere.
Niyihe ntego nyamukuru ya Einstein Kwizera?
Icyizere Layeri yongeramo izamu nko guhisha amakuru hamwe namasezerano yo kugumana zeru kuburyo amakuru ya CRM yoroheje akomeza kurindwa mugihe ukoresheje AI ibyara inyungu.
Nigute ibikorwa bya Einstein bibyara umusaruro biguma bishingiye kumibare nyayo yikigo?
Einstein akoresha ibisekuruza byongerewe imbaraga, yinjiza inyandiko za CRM muburyo bwihuse kugirango ibisubizo by'icyitegererezo bigaragaze amakuru yikigo.
Niki Agentforce, Isoko rishya rya Salesforce?
Agentforce ni urubuga rwa Salesforce rwo kubaka AI ikora ishobora kwigenga kurangiza imirimo yubucuruzi butandukanye hamwe no kugenzura abantu.