Salesforce Einstein
Salesforce Einstein ndiyo AI layer yakavakirwa muSalesforce's mutengi hukama manejimendi (CRM) chikuva, ichiwedzera fungidziro, kurudziro, uye zvinogadzira zvemukati zvekutengesa, sevhisi, uye zvekushambadzira maturusi.
Pfupiso
It matters because it brings AI directly into the daily workflows of millions of business users without requiring data-science expertise.
Kudzika Kwakadzika
Yakatangwa muna 2016, Einstein inomisikidza muchina kudzidza mukati meSalesforce 'makore' kuitira kuti AI ishande pane yekambani data yeCRM. Classic Einstein maficha anosanganisira kutungamira uye mukana wekupa (kufanotaura kuti zvipi zvichavhara), kufanotaura, uye kurudziro inotevera nhanho. Iine generative AI wave, Salesforce yakawedzera Einstein GPT uyezve Einstein Copilot, mubatsiri wekukurukurirana anogona kunyora maemail ekutengesa, kupfupisa makesi, uye kupindura mibvunzo yakavakirwa mudata rekambani. Chidimbu chepakati iEinstein Trust Layer, iyo yakagadzirirwa kuchengetedza kukurumidza uye data yevatengi yakachengeteka, kuvhara ruzivo rwakadzama, uye kudzivirira kuve neiyo data inoshandiswa kudzidzisa ekunze nheyo dzemhando. Salesforce inopawo Data Cloud kuti ibatanidze data revatengi uye, nguva pfupi yadarika, Agentforce, chikuva chekuvaka vanozvimiririra AI vamiririri vanoita zviito mubhizinesi rese.
Technical Insight
Einstein inosanganisa echinyakare yekufungidzira muchina kudzidza (kuronga uye kudzoreredza modhi yezvibodzwa uye kufanotaura) nemhando dzemitauro mikuru yemabasa ekugadzira. Nezvezvinogadzirwa maficha inoshandisa kudzoreredza-yakawedzera chizvarwa: akakodzera CRM marekodhi anodhonzwa mukati uye anoiswa mukati mekukurumidza saka mhinduro dzinodzika mu data rekambani chaiyo kwete kugadzirwa. Iyo Trust Layer inowedzera marara senge data masking, kuona chepfu, uye zero-yekuchengeta zvibvumirano nevapeji vemodhi kuchengetedza ruzivo rwevatengi.
Strategic Impact
Vendor strategy
Mamepu emigwagwa emutengesi anopesvedzera izvo izvo timu yako inogona kugadzira inotevera.
Mutengo uye bhajeti
Mamiriro ezvekutengeserana uye sarudzo dzekuendesa dzinokanganisa mutengo wenguva refu uye njodzi.
Ngozi uye kuchengeteka
Kambani inokurudzira inogadzirisa kusarudzika kwechigadzirwa, mamiriro ekuchengetedza, uye kuvhurika.
Ramangwana reSalesforce Einstein
Salesforce iri kusunda nesimba yakananga ku 'agent' AI neAgentforce, uko vamiririri veAI vanozvigadzirisa vanogadzirisa matikiti ebasa, vanokwanisa kutungamira, uye vanopedza akawanda-nhanho mabasa nekutarisisa kwevanhu. Tarisira kudzika kwakadzika mune yakabatana Data Cloud data, mamwe maindasitiri-akanangana nevamiririri, uye mitengo yakasungirirwa kune zvakabuda kana 'nhaurirano' dzinobatwa. Matambudziko makuru kuvimba, huchokwadi, uye kuratidza kubudirira kwechigadzirwa, saka kuchengetedzwa kwekuchengetedza uye kudzoka kunoyerwa pakudyara kucharamba kuri pakati pekuti Einstein neAgentforce vanoshanduka sei.
Real-World Implementation
Mumiriri wekutengesa anoona Einstein achitungamira zvibodzwa zvibodzwa zvingango shandura, saka vanoisa pamberi pezvinopisa zvinotungamira.
Mumiriri anoshandisa Einstein kupfupikisa otomatiki nyaya refu yevatengi uye kunyora mhinduro yakavakirwa munhoroondo yeakaundi.
Mushambadzi anobvunza Einstein Copilot kuti agadzire yakasarudzika email kopi yechikamu chemushandirapamwe zvakananga mukati meSalesforce.
Agentforce sevhisi mumiriri anozvitonga anobata mibvunzo yevatengi, achikwidza nyaya dzakaoma chete kumunhu.
Njodzi & Guardrails
Zviziviso zvekutanga zvinogona kupfuura kugadzikana mune chaiyo yekugadzira workflows.
Mitengo yeAPI kana shanduko yepolicy inogona kukanganisa fungidziro husiku.
Kutsamira kune mumwe-mutengesi kunowedzera kukiya-mukati uye mari yekufambisa.
Implementation Roadmap
Ongorora vanopa uchishandisa ako ega mabasa uye dataset.
Wongorora zvakavanzika, chengetedzo, uye mazwi emutemo usati wabatanidzwa.
Chengetedza chirongwa chekudzokera kumashure kune mamodheru kana vatengesi.
Tarisa zvinyorwa zvekuburitsa kuitira kuti shanduko yemigwagwa isashamise zvikwata.
Ramba Uchiongorora
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What is Salesforce Einstein?
Salesforce Einstein ndiyo AI layer yakavakirwa muSalesforce's mutengi hukama manejimendi (CRM) chikuva, ichiwedzera fungidziro, kurudziro, uye zvinogadzira zvemukati zvekutengesa, sevhisi, uye zvekushambadzira maturusi. Izvo zvine basa nekuti inounza AI yakananga mukufamba kwemazuva ese kwemamirioni evashandisi vebhizinesi pasina kuda data-sainzi hunyanzvi.
Imhando ipi yepuratifomu yepuratifomu iyo Salesforce Einstein yakavakirwa mukati?
Einstein ndiyo AI layer yakadzikwa papuratifomu yeCRM yeSalesforce, inoshandiswa kutengesa, sevhisi, uye kushambadzira.
Chii chinotungamirwa naEinstein uye mukana wekupa zvibodzwa zvinobatsira mabhizinesi kuita?
Einstein scoring inoshandisa kufanotaura muchina kudzidza kuisa chinzvimbo uye inobata nemukana wavo wekushandura, kubatsira reps kuisa pamberi.
Chii chinangwa chikuru cheEinstein Trust Layer?
Iyo Trust Layer inowedzera mirairidzo senge data masking uye zero-kuchengeta zvibvumirano saka ine hunyanzvi CRM data inogara yakachengetedzwa kana uchishandisa generative AI.
Ko Einstein's generative features inogara sei yakavakirwa mukambani data chaiyo?
Einstein anoshandisa kudzoreredza-yakawedzerwa chizvarwa, kuisa akakodzera CRM marekodhi mukukurumidza kuitira kuti mhinduro dzemodhi dziratidze data chaiyo yekambani.
Chii chinonzi Agentforce, Salesforce chipo chitsva?
Agentforce ipuratifomu yeSalesforce yekuvaka agenti AI iyo inogona kuzvimiririra kupedzisa akawanda-nhanho bhizinesi mabasa nekutarisa kwevanhu.