Overview
Salesforce Einstein ndiyo AI layer yakavakirwa muSalesforce's mutengi hukama manejimendi (CRM) chikuva, ichiwedzera fungidziro, kurudziro, uye zvinogadzira zvemukati zvekutengesa, sevhisi, uye zvekushambadzira maturusi. Izvo zvine basa nekuti inounza AI yakananga mukufamba kwemazuva ese kwemamirioni evashandisi vebhizinesi pasina kuda data-sainzi hunyanzvi.
Salesforce Einstein inonzwisiswa zvakanyanya mumamiriro ehurongwa, kuwana modhi, sarudzo dzepuratifomu, uye ecosystem kudyidzana.
Deep Dive
Yakatangwa muna 2016, Einstein inomisikidza muchina kudzidza mukati meSalesforce 'makore' kuitira kuti AI ishande pane yekambani data yeCRM. Classic Einstein maficha anosanganisira kutungamira uye mukana wekupa (kufanotaura kuti zvipi zvichavhara), kufanotaura, uye kurudziro inotevera nhanho. Iine generative AI wave, Salesforce yakawedzera Einstein GPT uyezve Einstein Copilot, mubatsiri wekukurukurirana anogona kunyora maemail ekutengesa, kupfupisa makesi, uye kupindura mibvunzo yakavakirwa mudata rekambani. Chidimbu chepakati iEinstein Trust Layer, iyo yakagadzirirwa kuchengetedza kukurumidza uye data yevatengi yakachengeteka, kuvhara ruzivo rwakadzama, uye kudzivirira kuve neiyo data inoshandiswa kudzidzisa ekunze nheyo dzemhando. Salesforce inopawo Data Cloud kuti ibatanidze data revatengi uye, nguva pfupi yadarika, Agentforce, chikuva chekuvaka vanozvimiririra AI vamiririri vanoita zviito mubhizinesi rese.
Technical Insight
Einstein inosanganisa echinyakare yekufungidzira muchina kudzidza (kuronga uye kudzoreredza modhi yezvibodzwa uye kufanotaura) nemhando dzemitauro mikuru yemabasa ekugadzira. Nezvezvinogadzirwa maficha inoshandisa kudzoreredza-yakawedzera chizvarwa: akakodzera CRM marekodhi anodhonzwa mukati uye anoiswa mukati mekukurumidza saka mhinduro dzinodzika mu data rekambani chaiyo kwete kugadzirwa. Iyo Trust Layer inowedzera marara senge data masking, kuona chepfu, uye zero-yekuchengeta zvibvumirano nevapeji vemodhi kuchengetedza ruzivo rwevatengi.
Mastering Salesforce Einstein
Salesforce Einstein ndiyo AI layer yakavakirwa muSalesforce's mutengi hukama manejimendi (CRM) chikuva, ichiwedzera fungidziro, kurudziro, uye zvinogadzira zvemukati zvekutengesa, sevhisi, uye zvekushambadzira maturusi. Izvo zvine basa nekuti inounza AI yakananga mukufamba kwemazuva ese kwemamirioni evashandisi vebhizinesi pasina kuda data-sainzi hunyanzvi. Salesforce Einstein inonzwisiswa zvakanyanya mumamiriro ehurongwa, kuwana modhi, sarudzo dzepuratifomu, uye ecosystem kudyidzana. Kuvaka kunzwisisa kwakadzama, bata Salesforce Einstein semuenzaniso wekushandisa, kwete chinhu chimwe chete: tsanangura zvinodiwa, jekesa fungidziro, uye patsanura zvinogona kuitwa nehurongwa hwakavimbika kubva kune zvichiri kuda kutonga kwenyanzvi.
Mukuita, zvikwata zvakasimba zvinoshandisa Salesforce Einstein zvinoongorora zano revatengesi, kuvimbika kwemepu yemugwagwa, uye njodzi yekuvhara isati yaita. Ivo vanonyora zvakajeka maitiro ebudiriro, bvunzo vachipokana ne data rechokwadi uye mafambiro ebasa, uye iterate zvichibva pane zvakacherechedzwa maitiro ekutadza kwete kuhwina-nguva imwe chete yebhenji. Apa ndipo apo kunzwisisa kwe theoretical kunoshanduka kuve kugona kwakasimba pane chigadzirwa, mutemo, uye mashandiro.
Mamepu emigwagwa emutengesi anopesvedzera izvo izvo timu yako inogona kugadzira inotevera. Panguva imwecheteyo, zviziviso zveLaunch zvinogona kupfuura kugadzikana mune chaiyo yekugadzira workflows. Nzira yakatsiga ndeyekubatanidza kukurumidza kuyedza nekutonga: mhanyisa vatyairi vendege, tora humbowo, buritsa matanda esarudzo, uye urambe uchivandudza chengetedzo semaitiro emuenzaniso, zvinotarisirwa nemushandisi, uye zvinodikanwa zvekutonga.
Strategic Impact
Mamepu emigwagwa emutengesi anopesvedzera izvo izvo timu yako inogona kugadzira inotevera.
Mamepu emigwagwa emutengesi anopesvedzera izvo izvo timu yako inogona kugadzira inotevera. Mukutumirwa kwemhando yepamusoro, izvi zvinoshandurirwa kuita mitemo inoyerwa yekushanda, miganhu yevaridzi, uye tsika dzekudzokorora dzinodzokororwa kuitira kuti zvikwata zvikwire kuvimba pane kukwidza kusajeka.
Mamiriro ezvekutengeserana uye sarudzo dzekuendesa dzinokanganisa mutengo wenguva refu uye njodzi.
Mamiriro ezvekutengeserana uye sarudzo dzekuendesa dzinokanganisa mutengo wenguva refu uye njodzi. Mukutumirwa kwemhando yepamusoro, izvi zvinoshandurirwa kuita mitemo inoyerwa yekushanda, miganhu yevaridzi, uye tsika dzekudzokorora dzinodzokororwa kuitira kuti zvikwata zvikwire kuvimba pane kukwidza kusajeka.
Kambani inokurudzira inogadzirisa kusarudzika kwechigadzirwa, mamiriro ekuchengetedza, uye kuvhurika.
Kambani inokurudzira inogadzirisa kusarudzika kwechigadzirwa, mamiriro ekuchengetedza, uye kuvhurika. Mukutumirwa kwemhando yepamusoro, izvi zvinoshandurirwa kuita mitemo inoyerwa yekushanda, miganhu yevaridzi, uye tsika dzekudzokorora dzinodzokororwa kuitira kuti zvikwata zvikwire kuvimba pane kukwidza kusajeka.
Real-World Implementation
Mumiriri wekutengesa anoona Einstein achitungamira zvibodzwa zvibodzwa zvingango shandura, saka vanoisa pamberi pezvinopisa zvinotungamira.
Mumiriri anoshandisa Einstein kupfupikisa otomatiki nyaya refu yevatengi uye kunyora mhinduro yakavakirwa munhoroondo yeakaundi.
Mushambadzi anobvunza Einstein Copilot kuti agadzire yakasarudzika email kopi yechikamu chemushandirapamwe zvakananga mukati meSalesforce.
Agentforce sevhisi mumiriri anozvitonga anobata mibvunzo yevatengi, achikwidza nyaya dzakaoma chete kumunhu.
Maitiro Ekuita
Salesforce Einstein mukuita
Mumiriri wekutengesa anoona Einstein achitungamira zvibodzwa zvibodzwa zvingango shandura, saka vanoisa pamberi pezvinopisa zvinotungamira.
Mutevedzeri wekutengesa anoona Einstein achitungamira zvibodzwa zvibodzwa zvingango shandura, saka vanoisa pamberi pezvinopisa zvinotungamira Matimu anowanzo kuwana mhedzisiro iri nani kana achinge atsanangura emhando yepamusoro kumberi, chengetedza nzira yekukwira kwevanhu yemakesi ekumucheto, uye kuteedzera zvese zvakawanikwa zvechigadzirwa nemitengo yekukanganisa nekufamba kwenguva.
Salesforce Einstein mukuita
Mumiriri anoshandisa Einstein kupfupikisa otomatiki nyaya refu yevatengi uye kunyora mhinduro yakavakirwa munhoroondo yeakaundi.
Mumiriri wekutsigira anoshandisa Einstein kupfupikisa otomatiki nyaya refu yebasa revatengi uye kunyora mhinduro yakavakirwa munhoroondo yeakaundi Matimu anowanzo kuwana mhedzisiro iri nani kana achinge atsanangura mabindu emhando kumberi, chengetedza nzira yekukwira kwevanhu yemakesi ekumucheto, uye kuteedzera zvese zvakawanikwa zvechigadzirwa uye mutengo wekukanganisa nekufamba kwenguva.
Salesforce Einstein mukuita
Mushambadzi anobvunza Einstein Copilot kuti agadzire yakasarudzika email kopi yechikamu chemushandirapamwe zvakananga mukati meSalesforce.
Mushambadzi anobvunza Einstein Copilot kuti agadzire yakasarudzika email kopi yechikamu chemushandirapamwe zvakananga mukati meSalesforce Matimu anowanzo kuwana mhedzisiro iri nani kana vachinge vatsanangura hunhu hwepamberi, chengetedza nzira yekukwira kwevanhu yemakesi emupendero, uye kuteedzera zvese zvakawanikwa zvechigadzirwa nemitengo yekukanganisa nekufamba kwenguva.
Salesforce Einstein mukuita
Agentforce sevhisi mumiriri anozvitonga anobata mibvunzo yevatengi, achikwidza nyaya dzakaoma chete kumunhu.
Agentforce sevhisi mumiriri anozvitonga achibata mibvunzo yenguva dzose yevatengi, achikwidza chete nyaya dzakaoma kumunhu Matimu anowanzo kuwana mibairo iri nani kana achinge atsanangura hunhu hwepamberi, chengetedza nzira yekukwira kwevanhu yemakesi emupendero, uye kuteedzera zvese zvakawanikwa zvechigadzirwa nemitengo yekukanganisa nekufamba kwenguva.
Njodzi & Guardrails
Zviziviso zvekutanga zvinogona kupfuura kugadzikana mune chaiyo yekugadzira workflows.
Mitengo yeAPI kana shanduko yepolicy inogona kukanganisa fungidziro husiku.
Kutsamira kune mumwe-mutengesi kunowedzera kukiya-mukati uye mari yekufambisa.
Implementation Roadmap
Ongorora vanopa uchishandisa ako ega mabasa uye dataset.
Ongorora vanopa uchishandisa ako ega mabasa uye dataset. Bata nhanho yega yega segedhi rehumbowo: kana maitiro asina kusangana, imbomira kuburitsa, vhara gaka, uye wobva wawedzera kushandiswa.
Wongorora zvakavanzika, chengetedzo, uye mazwi emutemo usati wabatanidzwa.
Wongorora zvakavanzika, chengetedzo, uye mazwi emutemo usati wabatanidzwa. Bata nhanho yega yega segedhi rehumbowo: kana maitiro asina kusangana, imbomira kuburitsa, vhara gaka, uye wobva wawedzera kushandiswa.
Chengetedza chirongwa chekudzokera kumashure kune mamodheru kana vatengesi.
Chengetedza chirongwa chekudzokera kumashure kune mamodheru kana vatengesi. Bata nhanho yega yega segedhi rehumbowo: kana maitiro asina kusangana, imbomira kuburitsa, vhara gaka, uye wobva wawedzera kushandiswa.
Tarisa zvinyorwa zvekuburitsa kuitira kuti shanduko yemigwagwa isashamise zvikwata.
Tarisa zvinyorwa zvekuburitsa kuitira kuti shanduko yemigwagwa isashamise zvikwata. Bata nhanho yega yega segedhi rehumbowo: kana maitiro asina kusangana, imbomira kuburitsa, vhara gaka, uye wobva wawedzera kushandiswa.