OkulandelayoUmhlahlandlela olandelayo
I-AI ku-Telematics Yomshwalense kanye Namanani Asekelwe Ekusetshenzisweni
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UMHLAHLANDLELA WOKUSEBENZA
Intengo Esekelwe Emphumeleni Yabenzeli be-AI
Intengo esekelwe emiphumeleni yabasebenzeli be-AI isho ukuthi ikhasimende likhokha kuphela uma umenzeli ethola umphumela ochaziwe, njengethikithi losekelo elixazululwe ngaphandle kosizo lomuntu noma umsebenzi oqediwe, kunokukhokha isihlalo ngasinye noma isicelo ngasinye.
Kuleli khasi3 min ifundiwe
Uhlolojikelele
Kubalulekile ngoba kuhlobanisa ukusetshenziswa kwemali nemiphumela, kodwa ukulunga kwakho kuncike ngokuphelele ekutheni umphumela uchazwa kanjani, ulinganiswa kanjani futhi ucwaningwe kanjani.
I-Deep Dive
Isoftware eminingi inenani lokufinyelela (izihlalo) noma ukusetshenziswa (ukusetshenziswa). Izindleko zentengo ezisekelwe emiphumeleni zemiphumela. Ekusekelweni kwamakhasimende, iyunithi evamile iyisixazululo: ingxoxo umenzeli we-AI uyayivala ngaphandle kokuyinikeza umuntu. I-Intercom's Fin iyisibonelo esicashunwe kabanzi sentengo yokuxazulula ngakunye, futhi i-Zendesk yathuthela emananini asekelwe kumphumela yabasebenzeli bayo be-AI ngo-2024. Akuwona wonke ama-ejenti wamanani entengo asekelwe emiphumeleni; ukushaja ngengxoxo ngayinye, njengoba abanye abathengisi benzile, kuseduze nentengo yokusetshenziswa ngoba uyakhokha ukuthi udaba luxazululiwe noma cha. Incazelo yomphumela yi-crux. Isixazululo singase sibalwe lapho ikhasimende liqinisekisa ukuthi impendulo isizile, noma lapho ikhasimende lingabuzi muntu futhi lingabuyi phakathi newindi lesikhathi esimisiwe. Incazelo yesibili kulula ukuyikala kodwa ingabala izingxoxo ezilahliwe njengempumelelo. Abathengi kufanele bacele incazelo enembile kunkontileka, ukuthi yiziphi izehlakalo ezibalwayo, ukuthi iwindi lesikhathi liyini, nokuthi amacala akhushuliwe noma avulwe kabusha awafakiwe yini. Ukucwaningwa kwamabhuku kubalulekile ngoba umthengisi uvamise ukukala imiphumela yakhe. Ukwenza kahle kuhlanganisa ukufinyelela kulogi, ukusampula okuvamile kokulotshiwe, izinqubo zokungqubuzana okuvunyelwene ngazo kanye nokubika okuhlukanisa izingxoxo ezixazululiwe, ezikhulisiwe nezilahliwe. Kubathengi, izinzuzo azikhokhi lutho ngemizamo ehlulekile kanye nenani okulula ukuliqhathanisa nezindleko zomuntu ithikithi ngalinye. Izingozi zifaka izikweletu ezingalindelekile njengoba umthamo ukhula, izincazelo ezixegayo ezikhulisa izibalo, kanye nezikhuthazo kumthengisi ukuthi asebenzisele lokho okubalwayo kunokwanelisa ikhasimende. Kubathengisi, ubungozi buthwala izindleko zokubala zemizamo ehlulekile. Umbono oyiphutha ovamile ukuthi intengo yomphumela iqinisekisa ikhwalithi. Iqinisekisa kuphela ukuthi ukhokhela noma yini inkontileka ebizwa ngokuthi umphumela.
I-Strategic Impact
Yakha ukukhetha
Idizayini yezinga lohlelo lokusebenza inquma ukuthi i-AI iyathuthukisa yini imiphumela yangempela.
Ithimba kanye nokusebenza komsebenzi
Ukuhlanganiswa okuhle kokuhamba komsebenzi kudala izinzuzo zokukhiqiza abasebenzisi abangazethemba.
Ingozi nokuphepha
Amacala okusetshenziswa ahlelwe kahle anciphisa ukukhathala okushintshile kanye nengozi yokuqaliswa.
Ikusasa Lentengo Esekelwe Emphumeleni Yabenzeli be-AI
Amanani entengo asekelwe emiphumeleni angase asabalale nakweminye imisebenzi enemiphumela ecacile, ebalekayo, njengokufakwa kwedatha okuqediwe, umkhondo ofanelekayo noma imibhalo ecutshunguliwe, kodwa kunzima ukuyisebenzisa lapho impumelelo ixhomeke khona noma ibambezelekile. Izincazelo ezijwayelekile nokulinganisa okuzimele kungase kubaluleke kakhulu njengoba abathengi beqhathanisa abathengisi. Kunengqondo ukulindela ukuthi izinkontileka zihlanganise izinkokhelo zemiphumela nezilinganiso, ubuncane noma izimo zekhwalithi kunokuthembela ekubalweni kwemiphumela kuphela. Ukuthi intengo yomphumela iba yinkosi noma ihlala inketho eyodwa phakathi kwezimbalwa kusewumbuzo ovulekile.
Ukuqaliswa Komhlaba Wangempela
I-Intercom ibize i-ejenti yayo yosekelo ye-Fin AI ngesinqumo ngasinye, ikhokhisa imali engashintshi ezingxoxweni ezibala njengezixazululiwe kunengxoxo ngayinye eyibambayo.
I-Zendesk yamemezela amanani asekelwe kumphumela wama-ejenti ayo e-AI ngo-2024, ekhokhisa izinqumo ezizenzakalelayo esikhundleni sesihlalo somenzeli ngamunye.
Ithimba lesevisi yamakhasimende liqhathanisa inani lesinqumo ngasinye nezindleko ezilayishwe ngokugcwele zomenzeli ongumuntu ophethe ithikithi elifanayo, futhi lisebenzisa umehluko ukuze linqume ukuthi umenzeli we-AI ufanele ukunwetshwa yini.
Inkampani iphikisana nengxenye yebhili yayo yanyanga zonke ngemva kokuthatha isampula okulotshiwe futhi ithole ukuthi ezinye izingxoxo 'ezixazululiwe' bekungamakhasimende avele ancama futhi kamuva ashaya ucingo.
Izingozi & Guardrails
Ukuzenzakalela inqubo ephukile kungakhulisa izinkinga ezikhona.
Amaqembu angase azenze ngokuzenzakalelayo futhi asuse ukwahlulela komuntu okudingekayo.
Ikhwalithi ingakhukhuleka uma okuphumayo kungahlolwa ngokuqhubekayo.
Ukuqalisa Umhlahlandlela
Imephu yokuhamba komsebenzi kwamanje futhi uhlonze isinyathelo sokungqubuzana okuphezulu kakhulu.
Chaza izindawo zokuhlola abantu ngaphambi kokuzenzakalela okugcwele.
Qeqesha abasebenzisi ngokwaziswa, izindlela zokukhuphuka, namazinga ekhwalithi.
Landelela imiphumela yezinga lomsebenzi ukuze uqinisekise inani eliqhubekayo.
Qhubeka Uhlole
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Imibuzo evame ukubuzwa
Iyini Intengo Esekelwe Emphumeleni Yabenzeli be-AI?
Intengo esekelwe emiphumeleni yabasebenzeli be-AI isho ukuthi ikhasimende likhokha kuphela uma umenzeli ethola umphumela ochaziwe, njengethikithi losekelo elixazululwe ngaphandle kosizo lomuntu noma umsebenzi oqediwe, kunokukhokha isihlalo ngasinye noma isicelo ngasinye. Kubalulekile ngoba kuhlobanisa ukusetshenziswa kwemali nemiphumela, kodwa ukulunga kwakho kuncike ngokuphelele ekutheni umphumela uchazwa kanjani, ulinganiswa kanjani futhi ucwaningwe kanjani.
Ikhasimende likhokhelani ngaphansi kwamanani entengo asekelwe kumphumela wama-ejenti we-AI?
Izindleko zentengo yomphumela kuphela uma umenzeli efinyelela umphumela ochazwe ngokwenkontileka, hhayi ukufinyelela noma ukusetshenziswa okungavuthiwe.
Kungani ukushaja ngengxoxo ngayinye kuseduze nentengo yokusetshenziswa kunentengo yomphumela?
Inkokhelo yengxoxo ngayinye iqalwa ukuxhumana uqobo, hhayi impumelelo yakho, ngakho iziphatha njengentengo yokusetshenziswa.
Yibuphi ubuthakathaka incazelo yesinqumo esisekelwe kokuthi 'ikhasimende alibuyanga phakathi newindi lesikhathi'?
Amakhasimende ancama futhi ahamba angase angaphinde abuye, ngakho le ncazelo elula ukukala ingakhulisa inani lesinqumo esikhokhisiwe.
Kungani ukuhlola kubaluleke kakhulu emananini asekelwe emiphumeleni?
Uma iqembu elihlomula ngokubala okuphezulu nalo libala, abathengi badinga amalogi, amasampula kanye nezinqubo zengxabano ukuze baqinisekise izikweletu.
Iyiphi inzuzo yentengo yomphumela yabathengi?
Ngoba imiphumela eyimpumelelo kuphela ekhokhiswayo, imizamo ehlulekile ayibizi lutho umthengi, futhi intengo kulula ukuyiqhathanisa nezindleko zomuntu ithikithi ngalinye.
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