I-Salesforce Einstein
I-Salesforce Einstein iyisendlalelo se-AI esakhelwe kunkundla ye-Salesforce's customer relationship management (CRM), yengeza izibikezelo, izincomo, nokuqukethwe okukhiqizayo ekuthengisweni, kusevisi, namathuluzi okumaketha.
Uhlolojikelele
It matters because it brings AI directly into the daily workflows of millions of business users without requiring data-science expertise.
I-Deep Dive
Yethulwe ngo-2016, u-Einstein ushumeka ukufunda komshini kuwo wonke 'amafu' e-Salesforce ukuze i-AI isebenze kudatha ye-CRM yenkampani. Izici ze-Einstein zakudala zifaka phakathi ukuhola nethuba lokuthola amaphuzu (ukubikezela ukuthi yimaphi amadili azovala), ukubikezela, nezinyathelo ezilandelayo ezinconyiwe. Ngegagasi elikhiqizayo le-AI, i-Salesforce yengeze u-Einstein GPT kwase kuba u-Einstein Copilot, umsizi wengxoxo ongabhala ama-imeyili okuthengisa, afinyeze amacala, futhi aphendule imibuzo esekelwe kudatha yenkampani. Isiqephu esimaphakathi yi-Einstein Trust Layer, eklanyelwe ukugcina ukwaziswa nedatha yekhasimende ivikelekile, imaski ulwazi olubucayi, futhi igweme ukuthi leyo datha isetshenziselwe ukuqeqesha amamodeli esisekelo sangaphandle. I-Salesforce iphinde inikeze i-Data Cloud ukuze ihlanganise idatha yekhasimende futhi, kamuva nje, i-Agentforce, inkundla yokwakha abenzeli be-AI abazimele abenza izenzo kulo lonke ibhizinisi.
I-Technical Insight
U-Einstein uhlanganisa ukufunda komshini obikezelayo ongokwesiko (amamodeli wokuhlela nokuhlehla wokuthola amaphuzu nokubikezela) namamodeli olimi amakhulu emisebenzi ekhiqizayo. Ezicini ezikhiqizayo kusebenzisa isizukulwane sokubuyiswa-okungathandwa kwabathelisi esikubona: amarekhodi e-CRM afanelekile adonswa futhi afakwe ekwazisweni ukuze izimpendulo zisekelwe kudatha yenkampani yangempela kunokuba zisungulwe. I-Trust Layer yengeza imigqa yokuqapha efana nokufihla idatha, ukutholwa kobuthi, nezivumelwano zokungagcini nabahlinzeki bemodeli ukuze kuvikelwe ulwazi lwekhasimende olubucayi.
I-Strategic Impact
Isu lomthengisi
Imephu yemigwaqo yabathengisi ithonya ukuthi yiziphi izici iqembu lakho elingazakha ngokulandelayo.
Izindleko kanye nesabelomali
Imigomo yezohwebo nezinketho zokuthunyelwa zithinta izindleko zesikhathi eside nobungozi.
Ingozi nokuphepha
Izinxephezelo zenkampani zibumba okuzenzakalelayo komkhiqizo, ukuma kokuphepha, nokuvuleleka.
Ikusasa le-Salesforce Einstein
I-Salesforce iphishekela kanzima ku-AI 'ye-ejenti' ne-Agentforce, lapho abenzeli be-AI baxazulula ngokuzenzakalelayo amathikithi esevisi, bafanelekela ukuhola, futhi baqedele imisebenzi yezinyathelo eziningi ngokugada komuntu. Lindela ukugxila okujulile kudatha ye-Data Cloud, ama-ejenti aqondene nomkhakha othile, kanye namanani ahlobene nemiphumela noma 'izingxoxo' ezisingathwayo. Izinselelo ezinkulu ukwethembana, ukunemba, kanye nokuqinisekisa izinzuzo zokukhiqiza zangempela, ngakho imikhondo yezokuvikela kanye nembuyiselo elinganisekayo ekutshalweni kwezimali kuzohlala kuyingqikithi yokuthi i-Einstein ne-Agentforce zivela kanjani.
Ukuqaliswa Komhlaba Wangempela
Ummeli wezentengiso ubona u-Einstein ehola izikolo eklelisa ukuthi yimaphi amathuba okungenzeka awaguqule, ngakho abeka phambili imikhondo eshisa kakhulu.
Umenzeli wosekelo usebenzisa i-Einstein ukuze afingqe ngokuzenzakalelayo icala elide lesevisi yekhasimende futhi abhale impendulo esekelwe emlandweni we-akhawunti.
Umkhangisi ucela u-Einstein Copilot ukuthi akhiqize ikhophi ye-imeyili yomuntu siqu yengxenye yomkhankaso ngqo ngaphakathi kwe-Salesforce.
I-ejenti yesevisi ye-Agentforce iphatha ngokuzenzakalelayo imibuzo yamakhasimende evamile, idlulisela izinkinga eziyinkimbinkimbi kuphela kumuntu.
Izingozi & Guardrails
Izimemezelo zokwethula zingase zeqe ukuzinza ekugelezeni komsebenzi wangempela wokukhiqiza.
Izintengo ze-API noma izinguquko zenqubomgomo zingaphula ukucabanga ngobusuku obubodwa.
Ukuncika komthengisi oyedwa kukhulisa izindleko zokukhiya nokufuduka.
Ukuqalisa Umhlahlandlela
Linganisa abahlinzeki usebenzisa eyakho imisebenzi namasethi edatha.
Buyekeza ubumfihlo, ukuphepha, nemibandela yomthetho ngaphambi kokuhlanganiswa.
Gcina uhlelo lokubuyela emuva kuwo wonke amamodeli noma abathengisi.
Gada amanothi okukhululwa ukuze izinguquko zemephu yomgwaqo zingamangazi amaqembu.
Qhubeka Uhlole
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Imibuzo evame ukubuzwa
What is Salesforce Einstein?
I-Salesforce Einstein iyisendlalelo se-AI esakhelwe kunkundla ye-Salesforce's customer relationship management (CRM), yengeza izibikezelo, izincomo, nokuqukethwe okukhiqizayo ekuthengisweni, kusevisi, namathuluzi okumaketha. Ibalulekile ngoba iletha i-AI ngqo ekuhambeni komsebenzi kwansuku zonke kwezigidi zabasebenzisi bebhizinisi ngaphandle kokudinga ubuchwepheshe besayensi yedatha.
Hlobo luni lwepulatifomu yesoftware iSalesforce Einstein eyakhelwe kuyo?
I-Einstein isendlalelo se-AI esishumekwe kuyo yonke inkundla ye-CRM ye-Salesforce, esetshenziselwa ukuthengisa, isevisi, nokukhangisa.
Uhola ini u-Einstein kanye nokuthola amathuba okusiza amabhizinisi ukuthi enzeni?
Ukushaya kwe-Einstein kusebenzisa ukufunda komshini okubikezelayo ukuze kulinganiswe abaholayo kanye namadili ngamathuba abo okuguqula, okusiza abaphindayo ukubeka phambili.
Iyini inhloso eyinhloko ye-Einstein Trust Layer?
I-Trust Layer yengeza imigqa yokuqapha efana nokufihlwa kwedatha nezivumelwano zokugcinwa ungekho ukuze idatha ebucayi ye-CRM ihlale ivikelekile lapho kusetshenziswa i-AI ekhiqizayo.
Ingabe izici ezikhiqizayo zika-Einstein zihlala kanjani zisekelwe kudatha yangempela yenkampani?
U-Einstein usebenzisa isizukulwane sokubuyiswa-esithuthukisiwe, efaka amarekhodi e-CRM afanelekile ekwazisweni ukuze izimpendulo zemodeli zibonise idatha yangempela yenkampani.
Uyini umnikelo omusha we-Agentforce, Salesforce?
I-Agentforce iyinkundla ye-Salesforce yokwakha i-AI ye-ejenti engakwazi ukuqedela ngokuzenzakalelayo imisebenzi yebhizinisi enezinyathelo eziningi ngokuqondisa komuntu.