Uhlolojikelele
I-Salesforce Einstein iyisendlalelo se-AI esakhelwe kunkundla ye-Salesforce's customer relationship management (CRM), yengeza izibikezelo, izincomo, nokuqukethwe okukhiqizayo ekuthengisweni, kusevisi, namathuluzi okumaketha. Ibalulekile ngoba iletha i-AI ngqo ekuhambeni komsebenzi kwansuku zonke kwezigidi zabasebenzisi bebhizinisi ngaphandle kokudinga ubuchwepheshe besayensi yedatha.
I-Salesforce Einstein iqondwa kangcono kumongo wesu, ukufinyelela imodeli, izinqumo zeplathifomu, nobambiswano lwe-ecosystem.
I-Deep Dive
Yethulwe ngo-2016, u-Einstein ushumeka ukufunda komshini kuwo wonke 'amafu' e-Salesforce ukuze i-AI isebenze kudatha ye-CRM yenkampani. Izici ze-Einstein zakudala zifaka phakathi ukuhola nethuba lokuthola amaphuzu (ukubikezela ukuthi yimaphi amadili azovala), ukubikezela, nezinyathelo ezilandelayo ezinconyiwe. Ngegagasi elikhiqizayo le-AI, i-Salesforce yengeze u-Einstein GPT kwase kuba u-Einstein Copilot, umsizi wengxoxo ongabhala ama-imeyili okuthengisa, afinyeze amacala, futhi aphendule imibuzo esekelwe kudatha yenkampani. Isiqephu esimaphakathi yi-Einstein Trust Layer, eklanyelwe ukugcina ukwaziswa nedatha yekhasimende ivikelekile, imaski ulwazi olubucayi, futhi igweme ukuthi leyo datha isetshenziselwe ukuqeqesha amamodeli esisekelo sangaphandle. I-Salesforce iphinde inikeze i-Data Cloud ukuze ihlanganise idatha yekhasimende futhi, kamuva nje, i-Agentforce, inkundla yokwakha abenzeli be-AI abazimele abenza izenzo kulo lonke ibhizinisi.
I-Technical Insight
U-Einstein uhlanganisa ukufunda komshini obikezelayo ongokwesiko (amamodeli wokuhlela nokuhlehla wokuthola amaphuzu nokubikezela) namamodeli olimi amakhulu emisebenzi ekhiqizayo. Ezicini ezikhiqizayo kusebenzisa isizukulwane sokubuyiswa-okungathandwa kwabathelisi esikubona: amarekhodi e-CRM afanelekile adonswa futhi afakwe ekwazisweni ukuze izimpendulo zisekelwe kudatha yenkampani yangempela kunokuba zisungulwe. I-Trust Layer yengeza imigqa yokuqapha efana nokufihla idatha, ukutholwa kobuthi, nezivumelwano zokungagcini nabahlinzeki bemodeli ukuze kuvikelwe ulwazi lwekhasimende olubucayi.
I-Mastering Salesforce Einstein
I-Salesforce Einstein iyisendlalelo se-AI esakhelwe kunkundla ye-Salesforce's customer relationship management (CRM), yengeza izibikezelo, izincomo, nokuqukethwe okukhiqizayo ekuthengisweni, kusevisi, namathuluzi okumaketha. Ibalulekile ngoba iletha i-AI ngqo ekuhambeni komsebenzi kwansuku zonke kwezigidi zabasebenzisi bebhizinisi ngaphandle kokudinga ubuchwepheshe besayensi yedatha. I-Salesforce Einstein iqondwa kangcono kumongo wesu, ukufinyelela imodeli, izinqumo zeplathifomu, nobambiswano lwe-ecosystem. Ukuze wakhe ukuqonda okujulile, phatha i-Salesforce Einstein njengemodeli yokusebenza, hhayi isici esisodwa: chaza imiphumela efiselekayo, ucacise ukucabanga, futhi uhlukanise lokho isistimu engakwenza ngokwethembeka kulokho okusadinga ukwahlulela kochwepheshe.
Empeleni, amaqembu aqinile asebenzisa i-Salesforce Einstein ahlola isu lomthengisi, ukwethembeka kwemephu yomgwaqo, kanye nobungozi bokukhiya ngaphambi kokuzibophezela. Babhala imibandela yempumelelo ecacile, ukuhlola okuqhathaniswa nedatha engokoqobo nokugeleza komsebenzi, futhi baphindaphinde ngokusekelwe kumaphethini okuhluleka aqashiwe esikhundleni sokuwina kwebhentshimakhi yesikhathi esisodwa. Yilapho ukuqonda kwethiyori kuguquka kube amandla ahlala njalo kuwo wonke umkhiqizo, inqubomgomo, kanye nokusebenza.
Imephu yemigwaqo yabathengisi ithonya izici ithimba lakho elingazakha ngokulandelayo. Ngesikhathi esifanayo, izimemezelo Zokuqalisa zingase zidlule ukuzinza ekusebenzeni kwangempela kokukhiqiza. Indlela eqine kakhulu iwukuhlanganisa isivinini sokuhlola nesiyalo sokuphatha: qhuba abashayeli bezindiza, bamba ubufakazi, ushicilele amalogi ezinqumo, futhi ubuyekeze izivikelo ngokuqhubekayo njengoba imodeli yokuziphatha, okulindelwe ngabasebenzisi, kanye nezimfuneko zokulawula zishintsha.
I-Strategic Impact
Imephu yemigwaqo yabathengisi ithonya izici ithimba lakho elingazakha ngokulandelayo.
Imephu yemigwaqo yabathengisi ithonya izici ithimba lakho elingazakha ngokulandelayo. Ekusetshenzisweni kwekhwalithi ephezulu, lokhu kuhunyushwa emithethweni yokusebenza elinganisekayo, imingcele yobunikazi, nemikhuba yokubuyekeza ephindelelayo ukuze amaqembu akwazi ukukala ukuzethemba esikhundleni sokukala ukungaqondakali.
Imigomo yezohwebo nezinketho zokuthunyelwa zithinta izindleko zesikhathi eside nobungozi.
Imigomo yezohwebo nezinketho zokuthunyelwa zithinta izindleko zesikhathi eside nobungozi. Ekusetshenzisweni kwekhwalithi ephezulu, lokhu kuhunyushwa emithethweni yokusebenza elinganisekayo, imingcele yobunikazi, nemikhuba yokubuyekeza ephindelelayo ukuze amaqembu akwazi ukukala ukuzethemba esikhundleni sokukala ukungaqondakali.
Izinxephezelo zenkampani zibumba okuzenzakalelayo kwemikhiqizo, ukuma kokuphepha, nokuvuleleka.
Izinxephezelo zenkampani zibumba okuzenzakalelayo kwemikhiqizo, ukuma kokuphepha, nokuvuleleka. Ekusetshenzisweni kwekhwalithi ephezulu, lokhu kuhunyushwa emithethweni yokusebenza elinganisekayo, imingcele yobunikazi, nemikhuba yokubuyekeza ephindelelayo ukuze amaqembu akwazi ukukala ukuzethemba esikhundleni sokukala ukungaqondakali.
Ukuqaliswa Komhlaba Wangempela
Ummeli wezentengiso ubona u-Einstein ehola izikolo eklelisa ukuthi yimaphi amathuba okungenzeka awaguqule, ngakho abeka phambili imikhondo eshisa kakhulu.
Umenzeli wosekelo usebenzisa i-Einstein ukuze afingqe ngokuzenzakalelayo icala elide lesevisi yekhasimende futhi abhale impendulo esekelwe emlandweni we-akhawunti.
Umkhangisi ucela u-Einstein Copilot ukuthi akhiqize ikhophi ye-imeyili yomuntu siqu yengxenye yomkhankaso ngqo ngaphakathi kwe-Salesforce.
I-ejenti yesevisi ye-Agentforce iphatha ngokuzenzakalelayo imibuzo yamakhasimende evamile, idlulisela izinkinga eziyinkimbinkimbi kuphela kumuntu.
Amaphethini Okusebenzisa
I-Salesforce Einstein ekusebenzeni
Ummeli wezentengiso ubona u-Einstein ehola izikolo eklelisa ukuthi yimaphi amathuba okungenzeka awaguqule, ngakho abeka phambili imikhondo eshisa kakhulu.
Ummeli wezokuthengisa ubona amaphuzu e-Einstein ehola phambili ekulengeni ukuthi yimaphi amathuba okungenzeka awaguqule, ngakho abeka phambili ukuhola okushisayo Amaqembu ngokuvamile athola imiphumela engcono uma echaza izinga eliphezulu ngaphambili, egcina indlela yokukhuphuka kwabantu yamakesi asemaphethelweni, futhi alandelele kokubili izinzuzo zokukhiqiza nezindleko zamaphutha ngokuhamba kwesikhathi.
I-Salesforce Einstein ekusebenzeni
Umenzeli wosekelo usebenzisa i-Einstein ukuze afingqe ngokuzenzakalelayo icala elide lesevisi yekhasimende futhi abhale impendulo esekelwe emlandweni we-akhawunti.
Umenzeli wosekelo usebenzisa i-Einstein ukuze afingqe ngokuzenzakalelayo icala elide lesevisi yekhasimende futhi abhale impendulo esekelwe emlandweni we-akhawunti Amaqembu ngokuvamile athola imiphumela engcono uma echaza izilinganiso zekhwalithi ngaphambili, egcina indlela yokukhuphuka kwabantu yamakesi asemaphethelweni, futhi alandelele kokubili izinzuzo zokukhiqiza nezindleko zamaphutha ngokuhamba kwesikhathi.
I-Salesforce Einstein ekusebenzeni
Umkhangisi ucela u-Einstein Copilot ukuthi akhiqize ikhophi ye-imeyili yomuntu siqu yengxenye yomkhankaso ngqo ngaphakathi kwe-Salesforce.
Umkhangisi ucela u-Einstein Copilot ukuthi akhiqize ikhophi ye-imeyili yomuntu siqu yengxenye yomkhankaso ngokuqondile ngaphakathi kwe-Salesforce Teams ngokuvamile ithola imiphumela engcono uma ichaza izinga eliphezulu ngaphambili, igcina indlela yokukhuphuka komuntu yamakesi asemaphethelweni, futhi ilandelela kokubili izinzuzo zokukhiqiza nezindleko zamaphutha ngokuhamba kwesikhathi.
I-Salesforce Einstein ekusebenzeni
I-ejenti yesevisi ye-Agentforce iphatha ngokuzenzakalelayo imibuzo yamakhasimende evamile, idlulisela izinkinga eziyinkimbinkimbi kuphela kumuntu.
I-ejenti yesevisi ye-Agentforce izisingatha ngokuzenzakalelayo imibuzo yamakhasimende evamile, edlulisela izinkinga eziyinkimbinkimbi kuphela kumuntu Amathimba ngokuvamile athola imiphumela engcono lapho echaza izinga eliphezulu ngaphambili, egcina indlela yokukhuphuka kwabantu yamacala abucayi, futhi alandelele kokubili izinzuzo zokukhiqiza nezindleko zamaphutha ngokuhamba kwesikhathi.
Izingozi & Guardrails
Izimemezelo zokwethula zingase zeqe ukuzinza ekugelezeni komsebenzi wangempela wokukhiqiza.
Izintengo ze-API noma izinguquko zenqubomgomo zingaphula ukucabanga ngobusuku obubodwa.
Ukuncika komthengisi oyedwa kukhulisa izindleko zokukhiya nokufuduka.
Ukuqalisa Umhlahlandlela
Linganisa abahlinzeki usebenzisa eyakho imisebenzi namasethi edatha.
Linganisa abahlinzeki usebenzisa eyakho imisebenzi namasethi edatha. Phatha isinyathelo ngasinye njengesango lobufakazi: uma imibandela ingafinyelelwa, misa ukukhishwa, vala igebe, bese unweba ukusetshenziswa.
Buyekeza ubumfihlo, ukuphepha, nemibandela yomthetho ngaphambi kokuhlanganiswa.
Buyekeza ubumfihlo, ukuphepha, nemibandela yomthetho ngaphambi kokuhlanganiswa. Phatha isinyathelo ngasinye njengesango lobufakazi: uma imibandela ingafinyelelwa, misa ukukhishwa, vala igebe, bese unweba ukusetshenziswa.
Gcina uhlelo lokubuyela emuva kuwo wonke amamodeli noma abathengisi.
Gcina uhlelo lokubuyela emuva kuwo wonke amamodeli noma abathengisi. Phatha isinyathelo ngasinye njengesango lobufakazi: uma imibandela ingafinyelelwa, misa ukukhishwa, vala igebe, bese unweba ukusetshenziswa.
Gada amanothi okukhululwa ukuze izinguquko zemephu yomgwaqo zingamangazi amaqembu.
Gada amanothi okukhululwa ukuze izinguquko zemephu yomgwaqo zingamangazi amaqembu. Phatha isinyathelo ngasinye njengesango lobufakazi: uma imibandela ingafinyelelwa, misa ukukhishwa, vala igebe, bese unweba ukusetshenziswa.