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UmkhiqizoAI Understanding ukwaziswa

I-Instinct kanye ne-Meta Muse yengeza izici zokushaya ucingo ze-AI

I-TechCrunch ibika ukuthi i-Instinct kanye ne-Meta's Muse zombili zethule amakhono avumela abenzeli bazo be-AI ukuthi bashaye izingcingo, okumaka ukwanda okukhulu ekusebenzeni kwama-ejenti azimele abheke abathengi.

4 min readRead the original reporting
Source-provided image accompanying Instinct and Meta Muse add AI agent phone calling features
Ukubika okubaluliweUmthombo urekhodiwe
Umshicileli
techcrunch.com
Isixhumanisi somthombo
techcrunch.comhttps://techcrunch.com/2026/09/17/rival-ai-agents-instinct-and-metas-muse-both-add-the-ability-to-make-calls/
Uhlobo lomthombo
Ukubika ngesitolo sezindaba — hhayi idokhumenti yomuntu wokuqala.

Esingakwazi ukukuqinisekisa ngokuzimela: Lesi simangalo sibalulwe endaweni eqanjwe igama. Asizange siyiqinisekise ngedokhumenti yomuntu wokuqala. (techcrunch.com)

UmongoQonda lokhu ngemizuzwana engama-60

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Imigomo ebalulekile

Umenzeli we-AI
Isistimu yesofthiwe engabuka, icabange, futhi ithathe izinyathelo zokufeza umgomo, ngokuvamile isebenzisa amathuluzi nenkumbulo.
Isici
Okuhluka okokufaka okusetshenziswe imodeli ukwenza izibikezelo.
ZihloleImibuzo ye-AI Agents

Kwenzekeni

I-Instinct kanye ne-Meta's Muse bobabili bethule izici ezintsha ezivumela abasebenzeli babo be-AI ukuthi bashaye izingcingo. I-Instinct yethulwe i-'Instinct Concierge,' evumela ama-ejenti ukuthi asingathe imisebenzi ethinta inhliziyo efana nokubhukha izindawo zokudlela ngaphandle kokubhukha ku-inthanethi noma ukuphatha izikweletu zekhebula, ezitholakala ngokushesha. I-Meta inwebise i-beta yayo ye-Muse ukuze ivumele izingcingo eziphumayo eziya kumabhizinisi ase-U.S., ibeka phambili abasebenzisi abake bacela lesi sici ngaphambilini.

I-TechCrunch ibika ukuthi i-Instinct, i-ejenti ye-AI esekwe e-San Francisco, yengeze isici esisha sokushaya esibizwa nge-Instinct Concierge. Ngokusho komsunguli uNoah Shinn, lesi sici sivumela abenzeli ukuthi benze imisebenzi ethinta inhliziyo efana nokubhukha izindawo zokudlela ezingakwamukeli ukubhukha ku-inthanethi, ukujoyina izinhlu zokukhansela zodokotela bamazinyo, nokuxazulula izinkinga ngezikweletu zekhebula. Isici okwamanje siphuma ekufinyeleleni kwangaphambi kwesikhathi kusethi engaphansi yabasebenzisi, ngezinhlelo zokunwebeka kubo bonke abasebenzisi esikhathini esizayo.

Ngesikhathi esifanayo, umsizi we-Muse AI we-Meta uthole amandla okushaya amakholi aphumayo kumabhizinisi ase-U.S. I-Meta ithe lesi sici sikhishwa kuqala kubasebenzisi abake bacela u-Muse ukuthi ashaye ucingo, kusetshenziswa indlela yokucela njengendlela yokubeka phambili abamukeli bokuqala. Lesi sinyathelo siletha i-ejenti ye-Meta ekulinganeni nezimbangi ezike zaphakamisa amakhono azo okushaya ucingo njengenzuzo yokuncintisana ngaphezu kwe-Instinct.

Lesi sihloko siphawula ukuthi i-Instinct ibone ukuqina okubalulekile, njengoba inyuse amaRandi ayizigidi ezingama-350 ngenani lika- $ 2.5 billion ngenyanga edlule futhi kubikwa ukuthi isezingxoxweni zokuqoqa ama-dollar ayizigidi eziyizinkulungwane eziyi-1 ngenani lika- $ 10 billion. Ukwengeza, i-Instinct isanda kukhipha amandla ekheli le-imeyili okuphathwa kwe-akhawunti futhi yavumela abasebenzisi ukuthi baxhume abasizi babo kumanethiwekhi athembekile okuphathwa komsebenzi. Idatha ye-Sensor Tower ecashunwe embikweni ikhombisa ukuthi i-Muse isebenze kahle kakhulu kunokwethulwa kohlelo lokusebenza lokuqala lwe-Meta AI, ngokulanda okungaphezulu kuka-730,000 e-U.S. ezinsukwini zayo ezimbalwa zokuqala uma kuqhathaniswa nokungu-707,000 kohlelo lokusebenza lwe-Meta AI.

Imininingwane yomthombo: techcrunch.com ↗

Kungani kubalulekile

Lokhu kuthuthukiswa kubonisa ushintsho ukusuka ekusebenzelaneni okusekelwe embhalweni ukuya ekwenzeni isenzo somhlaba wangempela kubasebenzeli be-AI. Ngokunika amandla amakholi wefoni, lawa mathuluzi manje angazulazula kumasevisi antula ukuxhumana kwedijithali, njengamabhizinisi amancane noma amasistimu amafa. Lokhu kulinganisa phakathi kwesiqalo esinenani eliphezulu kanye nesiqhwaga esikhulu sobuchwepheshe kuqinisa ukuncintisana emakethe yomenzeli we-AI wabathengi futhi kunwebise ukusetshenziswa okungokoqobo kwalaba basizi ngale kwengxoxo elula noma ukuphathwa kwe-imeyili.

Ukwengezwa kwamakhono okushaya ucingo kumelela isinyathelo esibalulekile ekuthuthukisweni kwama-ejenti e-AI kusukela kubacubunguli bemininingwane abangenzi lutho ukuya kubaphathi bemisebenzi abasebenzayo. Izinsizakalo eziningi zomhlaba wangempela, ikakhulukazi amabhizinisi amancane nezinhlelo zefa, zisathembele kakhulu ekusebenzisaneni ngocingo. Ngokuvumela ama-ejenti ukuthi azulazule kulezi zindawo zokusebenzelana, i-Instinct ne-Meta ibhekana negebe elibalulekile ekusetshenzisweni kwabasizi be-AI bamanje.

Lokhu kuthuthukiswa kuphinde kugqamise ukuncintisana okuqinisayo emakethe ye-ejenti ye-AI yabathengi. Njengoba kubikwa ukuthi i-Instinct izibiza ngamaRandi ayizigidi eziyizinkulungwane ezingu-10 kanti i-Meta isebenzisa isisekelo sayo esikhulu sabasebenzisi, umjaho wokunikeza i-ejenti enekhono futhi eguquguqukayo uyakhula ngesivinini. Iqiniso lokuthi zombili izinkampani zengeze izici ezifanayo ngokuzimela liphakamisa ukuthi ukusebenzisana kwefoni sekuyinto elindelwe ejwayelekile kubasebenzeli be-AI abathuthukile.

Ngokombono ongokoqobo, lesi sici singanciphisa ngokuphawulekayo ukungqubuzana kubasebenzisi abazama ukuphatha imisebenzi eyinkimbinkimbi, enezinyathelo eziningi edinga ukuxoxisana okufana nomuntu noma ukuphikelela. Kodwa-ke, iphinda iphakamise imibuzo mayelana nokuthembeka nokuphepha kwabasebenzeli abazimele abenza izinqumo nokuzibophezela egameni labasebenzisi ezingxoxweni zesikhathi sangempela.

Interactive Mechanism

I-Interactive Mechanism: Indlela Esebenza Ngayo Ngempela

Hlola ubuchwepheshe obuyisisekelo ngemuva kwalokhu kuthuthukiswa ngokuhlanganyela.

Agent Lifecycle Stage:
1
User Intent & Planning: "Audit customer refund request #4092 and settle payment."
2
Tool Calling: Emits structured JSON call crm_get_transaction(id='4092').
3
Guardrail & Verification:🛡️ Paused: High-value action requires human operator sign-off.
4
Final Settlement: Refund recorded, email receipt dispatched, and audit log stored.
Core takeaway: An AI agent is not just a language model—it is a closed loop of planning, tool invocation, and environment feedback. Production systems require self-healing retries and strict human approval guardrails.
I-Interactive Concept Check+10 Points
AI Agents Quiz

An agent must create a draft calendar event for Tuesday at 2 p.m. Which evidence would establish the requested result?

Ongakubuka ngokulandelayo

Gada ukunwetshwa kwe-Instinct Concierge kusukela ekufinyeleleni ngaphambi kwesikhathi kuya ekutholakaleni okuvamile futhi ulandelele ukuthi i-Meta iyawanweba yini amandla okushaya ka-Muse ezinombolweni zamazwe ngamazwe noma izimo zengxoxo eziyinkimbinkimbi. Futhi bheka impendulo yomsebenzisi ngokuthembeka nokuphepha kokusebenzelana kwefoni okuzenzakalelayo.

Isigaba esilandelayo sokukhishwa kwe-Instinct Concierge sizobaluleka ukuze sinqume ukuthi isici singakhula ngokuthembekile yini. Abasebenzisi bokufinyelela kusenesikhathi bazohlinzeka ngempendulo ngekhono le-ejenti lokusingatha amacala asemaphethelweni, njengezikhathi zokubamba eziyinkimbinkimbi noma izicelo ezingacacile, ezizokwazisa izibuyekezo zesikhathi esizayo.

Indlela ye-Meta yokubeka phambili abasebenzisi abacele lesi sici iphakamisa ukugxila ekuthuthukisweni okuqhutshwa umsebenzisi. Ukubuka ukuthi i-Meta inweba kanjani isici sokushaya kwezinye izifunda noma izinhlobo zamabhizinisi kuzokhombisa isu layo lesikhathi eside le-Muse.

Isimo sokuncintisana singabona abanye abahlinzeki bebenzeli be-AI, abafana no-Wajo, iDolobha, ne-Ollie, bephendula ngezithuthukisi ezifanayo ukuze kugcinwe ukulingana. Imakethe yabasizi abasekelwe embhalweni ichazwa 'njengeshisayo,' futhi ikhono lokwenza izenzo zomhlaba wangempela ezifana nezingcingo kungenzeka libe umehluko omkhulu.

Imihlahlandlela ehlobene nemibuzo

Ama-AI AgentsYini i-AI?Ikusasa le-AIHlola okwaziyo — zama imibuzo ye-AI yamahhalaBheka igama le-AI kuhlu lwethu lwamagamaLandela i-tracker yokukhishwa kwemodeli ye-AI
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