এআই গ্রাহক পরিষেবা

Define what resolution means for each request type. A password reset, product explanation, billing dispute, and safety issue need different evidence and escalation. Keep the current policy and account context visible to the system, and identify when information is missing or stale. Protect account operations with authorization, validation, and verification. A model should not change an address, refund money, or expose a record merely because a request sounds plausible. Use idempotent operations and reconcile uncertain results before retrying. Measure first-contact resolution, repeat contact, wait time, escalation quality, correction, and customer satisfaction. Break results down by language, accessibility needs, and issue type. A shorter average interaction can hide customers who cannot get a useful answer. Review generated replies before sending when claims or consequences matter. Preserve conversation context during handoff, record corrections, and maintain a usable manual path during model or provider failures.