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A public service uses a model to prioritize benefit cases. What must not happen?
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- A public service uses a model to prioritize benefit cases. What must not happen?
- Staff document who reviews recommendations
- A proxy score silently determines a person’s access to the service
- The agency tests accessibility
- The service measures incomplete applications
- Why are a triage model and an eligibility recommendation different contexts of use?
- Both always make final decisions
- Triage systems cannot affect people
- Eligibility is only a data-format question
- They can have different consequences and require different evidence and oversight
- Which feature gives a person a meaningful remedy for an incorrect outcome?
- A generic explanation that names no factors
- An internal benchmark dashboard
- A clear route to challenge or correct it
- A longer processing queue
- Why test accessibility and relevant populations before deployment?
- A system may produce unequal error or access burdens not visible in an overall score
- Accessibility changes model size only
- An average error rate proves equal access
- Public services need no user testing
- A pilot performs well on a benchmark. What additional check is needed before operational use?
- Treat the benchmark as deployment authorization
- Skip staff training
- Assume vendors carry agency responsibility
- Review procurement, security, records, privacy, and applicable authority independently
- What should an explanation identify when a person asks why a decision occurred?
- A generic statement that AI was involved
- The actual factors used in the specific decision
- The vendor’s company history
- Only the overall model accuracy
- Who remains responsible when an agency uses a vendor model?
- The agency for the complete workflow, including updates and staff practice
- The vendor alone
- The system’s training dataset
- The person affected by the result
- What should a public-service plan include for system failure?
- A rule to deny every pending case
- An unreviewed substitute score
- A fallback route for people and staff when the system is unavailable
- A hidden outage message