Cresta Centre de contact AI
Cresta platform IA bu liggéeyukaay la buy déglu waxtaan yi ci santu jokkoo ak di jàngale ay ndawu liggéey ci saa si.
Résumé
It matters because it turns the hard-won tactics of a company's best reps into guidance every agent can use, on every call.
Plongeur bu xóot
Ñu ngi ko sos ci 2017 ba noppi juddoo ci gëstub IA bu Stanford, Cresta dafa tabax IA ngir jaaykat yi ak santu jokkoog kiliyaan yi. Xalaat bu magg bi moy 'Xam xam xam ci juntuwaay yu bees yi': ay mbind yu juge ci ay junni woote ak waxtaan ngir xam ban jeffin bu ndawu ligeey bi mooy jur ay resilta yu mel ni njaay bu tëju mbaa tiket bu ñu saafara, suko defee ñu genne yooyu jeffin ni ay nudges yu am solo. Bu ñuy woote, Cresta dafay bind kàddu yi ci saa si, gis yéene ak yëg-yëgu kiliyaan bi, ba noppi génne ay xalaat ci ekraŋu ndawu liggéey bi ('wax ci wàññig loyalite,' 'xamleen frustraasioŋ'). Dafay tënk itam woote yi ci boppam, poñ 100% ci jaxasoo yi ngir gaaraati kalite ci barabu yenn yuñ jël, ba noppi di doxal ay ndawu IA yu virtuel yuy jëflante ak waxtaan yu bari te amul nit. Kiliyaan yi ñooy ñiy liggéey ci wàllu telecom, assurance ak serwiis finansieel yu mag.
Gis-gis xarala
Cresta dafay tënk wax-ci-tekst ci jamono dëgg, xaaj mébet, ak xeetu yëg-yëg ci kaw xeetu làkk yu yaatu yuñ defar bu baax ci jaar-jaaru waxtaanu liggéeyukaay bi. Benn motëru jàngat jeffin dafay boole ay mbind ak ay jëf ak njariñu liggéey ngir xam ni 'baax' di nuru, ginaaw ga sistemu digle bu woyof dafay joxe ay xalaat ci diggu frase bi. Dafay gëna jëfandikoo seetlu ci kaw base xam-xam suko defee ndawu IA yi ak jumtukaayi ndimmbal yi joxe tontu yu jaar yoon, yu jëm ci liggéeyukaay bi moo gën tontu yu amul benn werante.
njeextalu pexe
Pexem jaaykat
Kartu yoonu jaaykat yi ñooy wane man-man yi sa ekip mëna tabax ci kanam.
Njëgg ak budget
Anamu jënd ak jaay ak tànneefi dugal dañu am njeexital ci njëg ak risk ci diir bu xawa yàgg.
Risk ak kaaraange
Li liggéeyukaay bi di ñaax mooy tëral ni produit bi di doxee, kaaraange gi ak ubbeeku gi.
Ëlëgu Centre de Contact Cresta AI
Xaarandil ni juntuwaay yu bees yu santaru jokkoo bi joge ci jàppale nit ñi dem ci def seen bopp ay woote yu bari, ak nit ñi ñuy yokk ludul ci mbir yu jafe wala yu am yëg-yëg. Cresta ak ay noonam ñu ngi daw ngir am sistem agentik yu mëna jël ay matuwaay ci sistem backend (delloo xaalis, yeesal kontu yi), coverage bu gëna riis ci làkk yu bari, ak jàngat yu gëna seere yuy dundal ekipu produit ak politik. Laaj bi gëna am solo mooy njub ak wóolu: liggéeyukaay yi dina ñu gëna gaaw jëfandikoo fu IA bi wane ni dafay wàññi diiru jëfandikoo gi te du jur njuumte wala risku sàmmonte.
Doxal ci àdduna dëgg
Laaj ab ndawu liggeykatu telecom ci saa si mu joxe kofre bu dëggu bi su kiliyaan bi di tiital fomm
Defar ci boppam ab resumé ginaaw woote ak kodu disposisioŋ suko defee ndawu liggéey yi baña jël loxo ginaaw woote
Note bépp wooteb njaay ci rubrique kalite ngir ràññee ay bërëb ci sàmmonte ak sàrt yi ci plaasu xool benn misaal bu ndaw
Dugal ab ndawu liggey bu IA ngir lijjanti laaji faktiir yi ci chat, di yokku ba nit rek su ko soxlaa
Risk yi ak balustrade yi
Koom-koomu ubbite mën na raw stabilite ci def liggéeyu defar dëgg.
Njëg yi ci API wala coppite ci sàrt yi mën nañu dindi xalaat yi ci guddi gi.
Dependence ci benn jaaykat dafay yokk njëgu tëjug ak migraasioŋ.
Roadmap ngir samp gi
Saytu sa fournisseur yi nga jëfandikoo sa liggéey ak say done.
Xoolaat mbir yu nëbbu, kaaraange ak sàrti yoon balaa ngay boole.
Fexe am palaŋu fallback ci model yi wala jaaykat yi.
Xool notu génne yi suko defee coppite yi ci kàrtu yoon du jaaxal ekip yi.
Weyal di banneexu
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Gis bi ci topp
IA ci jàngat kàdduy santaru woote
Laaj yi ñuy faral di laaj
What is Cresta Contact Center AI?
Cresta platform IA bu liggéeyukaay la buy déglu waxtaan yi ci santu jokkoo ak di jàngale ay ndawu liggéey ci saa si. Dafa am solo ndax dafay soppi pexe yu metti yu ndaw yi gëna baax ci liggéeyukaay bi nekk tegtal bu bépp ndawu liggéey mëna jëfandikoo, ci woote bu nekk.
Lan mooy xalaat bu mag bi ci ginaaw gis-gis bu Cresta ci santaru jokkoog juntuwaay yu bees yi?
Cresta's 'Expertise IA' mingi jàng ban jeffin mooy jur njariñ yu baax ci ndawu liggéey yi gëna baax ba noppi di leen wane ni ñuy tegtal ci ku nekk.
Lan mooy jàppale Cresta ci wàllu kalite buñu ko méngale ak xeeti paj yu yàgg yi?
Ndax IA dafay doxal bépp transcript ci saasi, mën na jàngat bépp jaxasoo moo gën tuuti ci pursaa yu ekipu QA nit mëna saytu ak loxo.
Lan la Cresta di def suñuy woote ci saasi ngir jàppale ndawu liggéey bi?
Cresta dafay bind ci jamono dëgg, jàng yéene ak yëg-yëg, ba noppi wane nudges ci diggu waxtaan ngir tegtal ndawu liggéey bi.
Ci ban environmaa gëstu la Cresta juddoo?
Cresta mingi juddoo ci gëstu juntuwaay yu bees yu Stanford, ñu sos ko ci 2017.
Lan mooy benn ci anam yi Cresta mëna wàññi liggéeyu ndawu liggéey bi ginaaw bi woote bi jeexee?
Cresta dafay otomatise ab tënk ginaaw woote ci defar ay resumé ak ay kodu disposisioŋ yuñ digal, baña bind ak loxo.