Kwenzekeni
I-Fortune ibika ukuthi ukuqashwa kwesikhungo sezingcingo saphesheya kwezilwandle, ikakhulukazi e-Philippines, kuqhubekile nokukhula naphezu kokusetshenziswa okwandayo kwamathuluzi e-AI okuhloswe ngawo ukuzenzela noma ukwandisa isevisi yamakhasimende. I-athikili icaphuna idatha eshiwo ku-IT & Business Process Association yasePhilippines kanye nokuhlaziywa kwesazi sezomnotho esiyinhloko se-Apollo u-Torsten Slok.
I-Fortune ibika ukuthi ukuqashwa kwesikhungo sezingcingo e-Philippines kukhuphuka minyaka yonke kusukela ngo-2016 kuya ku-2025 futhi kucishe kwaphindeka kabili ngaleso sikhathi ukuya kubasebenzi abayizigidi ezi-2. Lezi zibalo kuthiwa zifakwe kwi-IT & Business Process Association yasePhilippines futhi zaqokonyiswa engosini yakamuva ebhalwe nguTorsten Slok, isazi sezomnotho esikhulu sika-Apollo. I-Fortune iveza lo mkhuba njengento ephikisana nalokho okulindelwe ukuthi i-AI izoqeda ngokushesha inani elikhulu lemisebenzi yokusiza amakhasimende.
Le ndatshana iphinde ibike ukuthi ukuntuleka kwemisebenzi ePhilippines kwehle kusuka ku-9% ngo-2021 kuya cishe ku-5% ngoJulayi 2026, kanti izinga lokungasebenzi eNdiya lehla lisuka cishe ku-7% laya ku-6% esikhathini esifanayo. U-Slok uthi ukube i-AI ibisusa umsebenzi wekhola emhlophe ngesilinganiso, imiphumela ingase ibonakale kuqala emazweni anemikhakha emikhulu yokukhipha imisebenzi yebhizinisi. U-Fortune ubika isiphetho sakhe kodwa akaziqinisekisi ngokuzimela izibalo zabasebenzi eziyisisekelo noma asungule isixhumanisi esiqondile esiyimbangela phakathi kokutholwa kwe-AI kanye nemikhuba kazwelonke yokuntuleka kwemisebenzi.
I-Fortune ichaza indlela yezomnotho ngombono we-Jevons indida: lapho ubuchwepheshe benza isevisi ishibhile noma isebenze kahle kakhulu, isidingo saleyo sevisi singakhula ngokwanele ukuze kwandiswe ukusetshenziswa kukonke. Isetshenziswa ekusekelweni kwamakhasimende, i-AI inganciphisa izindleko zokuphatha ukuxhumana, ivumele izinkampani ukuthi zinikeze amakhasimende amaningi, zivule iziteshi ezengeziwe, noma zifinyelele izimakethe ebezimba eqolo ngaphambilini. Kule akhawunti, izindleko eziphansi ngokuhlanganyela zingakhuphula inani eliphelele lomsebenzi ngisho noma ukusebenzisana ngakunye kudinga umzamo omncane womuntu.
Umbiko uthi abasebenzi base-offshore bahlala beshibhile kakhulu kunabasebenzi base-US. I-Fortune inikeza iholo lanyanga zonke lika-15,000 kuya kuma-pesos angaphezu kuka-120,000 e-Philippine kubasebenzi besikhungo sezingcingo sase-Filipino, noma cishe u-$243 kuya ku-$1,948, futhi icaphuna Ngempela ngesilinganiso somholo wanyanga zonke wase-U.S. Iphinde icaphune isilinganiso se-Brookings Institution sokuthi u-86% wemisebenzi yokumela amakhasimende-sevisi inamandla aphezulu okuzisebenzela. U-Fortune uphawula ukuthi i-athikili iyinguqulo yendaba eshicilelwe ngomhla ka-17 Meyi 2026, kuyilapho inguqulo yamanje ixoxa ngedatha kuze kube nguJulayi kanye nokuhlaziywa kwesazi sezomnotho sakamuva.
Imininingwane yomthombo: fortune.com ↗
Kungani kubalulekile
Lo mbiko wenza kube nzima ukucabanga ukuthi ukusebenza kahle okuqhutshwa yi-AI kunciphisa umsebenzi ngokuzenzakalelayo. Izindleko eziphansi zingase zandise isidingo sokusebenzelana kwesevisi yamakhasimende, kuyilapho izisebenzi ezingabantu zingahlala zidingeka emacaleni ayinkimbinkimbi, ukulawulwa kwekhwalithi, nokwethenjwa kwamakhasimende. Ubufakazi abubonisi ukuthi i-AI ayizange ibe nemiphumela yokufuduka.
Umbiko ubalulekile ngoba uhlukanisa ukuzenzela kwezobuchwepheshe emiphumeleni yangempela yokuqashwa. Umsebenzi ungase ulungele ukuzishintshanisa ngaphandle komqashi ozovala isikhala saso sonke isisebenzi esiwenzayo. Izinkampani zingase esikhundleni salokho zisebenzise i-AI ukukhulisa inani lamakhasimende umenzeli ngamunye angasebenza, anciphise izindleko zokusingatha, noma akwenze ukonga ukunikeza ukwesekwa ngezilimi eziningi nezimakethe. I-Fortune ibika ukuthi lokhu ukuhumusha okunikezwa i-Slok nezinye izazi zezomnotho, kodwa isihloko asihlinzeki ngocwaningo olulawulwayo olubonisa ukuthi i-AI ibangele ukwanda.
U-Fortune ucaphuna ucwaningo lwango-2023 oluholwa umqondisi we-Stanford Digital Economy Lab u-Erik Brynjolfsson oluthole ukuthi umsizi wengxoxo osekelwe ku-AI wandise umkhiqizo ngesilinganiso esingu-14% ngehora phakathi kwama-ejenti asekela amakhasimende angaphezu kuka-5,000. I-athikili iphinde ixhumanise lokhu nocwaningo lwangaphambili mayelana nesici sokuhumusha se-eBay, ethi inyuse ukuthunyelwa kwamanye amazwe ngo-17.5%. Lokhu okutholakele kusikisela ukuthi i-AI ingalekelela abasebenzi futhi yandise ukuhwebelana kwemingcele, nakuba ingabikezeli ukuthi izinhlelo ezintsha ze-ejenti zizobathinta kanjani abasebenzi, amaholo, noma izimo zokusebenza.
Umbiko uphinde ugcizelele imikhawulo engagcina isidingo sama-agent angabantu. Isazi sezokuhlalisana kwabantu baseCornell kanye noprofesa wezesayensi yolwazi uBenjamin Shestakofsky utshela iFortune ukuthi izinhlelo zamanje ze-AI zingase zithwale kanzima izinkinga zamakhasimende eziyinkimbinkimbi nokuthi izisebenzi ezingabantu zinemingcele yokuthi ungakanani umsebenzi owengeziwe ezingawumunca. Uphinde athi ezinye izinkampani zingase ziqhubeke nokunikeza ukwesekwa kwabantu njenge-trust noma isici somkhiqizo. Lawa maphuzu abalulekile kubathengi nakubasebenzi, kodwa awukuhlola ochwepheshe okubikwe yi-Fortune, hhayi iziphetho ezihlolwe ngokuzimela kulesi sihloko.
Kubasebenzi, umbuzo osebenzayo awukona nje kuphela ukuthi inani lemisebenzi liyakhuphuka, kodwa ukuthi kwenzekani ngenkokhelo, izinga lomsebenzi, ukuqapha, amashejuli, ukuqeqeshwa, kanye nokuqina kweshifu ngayinye. Indawo yokusebenzela esizwa yi-AI ingagcina isibalo sabantu abaningi kuyilapho ikhula okulindelekile, noma ingase isekele ukwanda kwezinye izimakethe kuyilapho isusa imisebenzi ethile nezindima zezinga lokungena. Izibalo ze-Fortune zikhombisa ukukhula kwemisebenzi ehlanganisiwe, kodwa aziyiphenduli le mibuzo yokusabalalisa.
I-Interactive Mechanism: Indlela Esebenza Ngayo Ngempela
Hlola ubuchwepheshe obuyisisekelo ngemuva kwalokhu kuthuthukiswa ngokuhlanganyela.
crm_get_transaction(id='4092').What should a useful AI forecast state?
Ongakubuka ngokulandelayo
Ubufakazi besikhathi esizayo kufanele buhlukanise phakathi kokwakhiwa kwamathuba emisebenzi, ukulahleka kwemisebenzi, izinzuzo zokukhiqiza, izinguquko zamaholo, kanye namashifu ezinhlotsheni zemisebenzi eyenziwa ngama-ejenti. Kuzobaluleka futhi ukulandelela ukuthi i-AI iyasinyusa yini isidingo senkonzo yamakhasimende esiphelele, inciphisa abasebenzi ngokusebenzisana, noma iguqule ibhalansi phakathi komsebenzi waphesheya nolwandle.
Ubufakazi obulandelayo obuwusizo bungaba idatha eqinile- noma yezinga lemboni eqhathanisa abasebenzi besevisi yamakhasimende, ukuthunyelwa kwe-AI, umthamo wokusebenzisana, amaholo, namahora ngaphambi nangemva kokutholwa. Amazinga kazwelonke okuntuleka kwemisebenzi abanzi kakhulu ukuthi angahlukanisa imiphumela ye-AI ngoba futhi akhombisa ukukhula kwenani labantu, ukuhweba, ukutshalwa kwezimali, ukufuduka, imfundo, kanye nezimo zomnotho ezibanzi. Umbiko we-Fortune awunikezi lokho kuqhathanisa kwembudumbudu eyengeziwe.
Buka ukuthi izinkampani zisebenzisa i-AI ikakhulukazi njengomsizi, njengesendlalelo se-triage, noma njengohlelo oluzimele lwenkonzo yamakhasimende. Imiphumela yokuqashwa izohluka kuwo wonke amamodeli. Amasistimu abhala izimpendulo noma athole ulwazi angase akhuphule izinga lokukhiqiza kuyilapho egcina ama-agent angabantu; amasistimu axazulula amacala avamile ekupheleni angase anciphise isidingo sezigaba ezithile zomsebenzi. Umthombo awunikezi izibalo eziqinisekisiwe ezilinganisweni zamanje zokuzilungisa noma ukuthi mingaki imisebenzi esusiwe.
Amaholo nezimo zokusebenza kuzoba uvivinyo olubalulekile lwencazelo enethemba. Uma i-AI yandisa isidingo ngaphandle kokuthuthukisa isinxephezelo noma izinga lomsebenzi, ukukhuphuka kokuqashwa ngeke kusho ukuthi abasebenzi bayazuza. Ngakolunye uhlangothi, ukuqashwa okuqhubekayo okuhambisana neholo elingcono kanye nomthwalo ophansi womsebenzi kuzonikeza ubufakazi obunamandla bokuthi i-AI ihambisana nezabasebenzi. Inhlanhla ibika amazinga omholo nokutholwe kokukhiqiza, kodwa hhayi iholo lamanje, eliqhathanisekayo noma isifundo somthwalo womsebenzi wezikhungo zezingcingo zasolwandle ezinikwe amandla yi-AI.
Umbiko kufanele futhi ufundwe ngokumelene nomlando wawo wokushicilela. U-Fortune uhlonza i-athikili yamanje njengenguqulo yendaba yangaphambilini yangomhla ka-Meyi 17, ngakho-ke abafundi akufanele baphathe wonke amaphoyinti ozimele njengoba kusanda kubikwa. Izinto ezintsha ezinamandla ezichazwe emthonjeni yingxoxo yedatha yokuqashwa neyokuntuleka kwemisebenzi kuze kube nguJulayi 2026 kanye nokuhlaziywa kwakamuva kuka-Slok. Lezo zimangalo zisalokhu zithiwa ngeFortune nemithombo yayo ekhonjiwe futhi aziqinisekiswanga ngokuzimela lapha.