I-ZDNET ibika ukuthi izinkampani eziningi azikakakulungeli ukukala ama-agent e-AI

Kwenzekeni

I-ZDNET ibike ngocwaningo lwe-Deloitte olusekelwe ocwaningweni lwabaholi bebhizinisi abaphezulu abangama-501 ababandakanyeka kumasu noma ukusetshenziswa kwezinhlangano zabo ze-AI. Ngokusho kwe-ZDNET, u-42% wezinhlangano ubuhlola izinombolo ezincane zama-ejenti, u-43% wandisa ukuthunyelwa kuyo yonke imisebenzi, kanti u-15% wawufinyelele esikalini, wahlela ukutholwa kwama-ejenti amaningi kuzo zonke izindawo ezihlanganisa isevisi yamakhasimende, i-IT nobunjiniyela. Umthombo onikeziwe awubandakanyi umbiko oyinhloko we-Deloitte, ngakho lezi zibalo azizange ziqinisekiswe ngokuzimela lapha.

I-ZDNET ishicilele umbiko ngo-Agasti 24, 2026, echaza lokho eyakubiza ngokuthi ucwaningo lwakamuva lwe-Deloitte mayelana nokutholwa kwe-AI ye-agent ezinhlanganweni ezizinze e-U.S. Lesi sihloko sithe ucwaningo luhlole abaholi bebhizinisi abaphezulu abangama-501 ababebambe iqhaza ekushayeleni amasu noma ukusetshenziswa kwe-AI. Ngokusho kwe-ZDNET, u-42% wezinhlangano ubevivinya izinombolo ezincane zama-ejenti, u-43% wandisa ukuthunyelwa kuyo yonke imisebenzi, kanti u-15% uzuze ukuthunyelwa kwama-agent amaningi kuyo yonke isevisi yamakhasimende, i-IT nobunjiniyela. Umthombo wethula lezi zibalo njengokutholwe kwinhlolovo, hhayi njengobalo lwabantu olucwaningwe ngokuzimela lwawo wonke amabhizinisi ase-U.S. Umbiko oyisisekelo ka-Deloitte, uhlu lwemibuzo kanye nokwahlukaniswa kwabaphenduli akufakiwe olwazini olunikeziwe, ngakho-ke i-AI Understanding ayizange iqinisekise ngokuzimela izibalo noma indlela yokusebenza.

I-ZDNET ibike ukuthi cishe izingxenye ezimbili kwezintathu zabaholi abahlolwa bebehlaziya kabusha amamodeli abo ebhizinisi ngenxa yentuthuko ye-AI ye-agent, kuyilapho ingxenye inombono ocacile wemodeli yokusebenza yesikhathi esizayo enikwa amandla ama-ejenti. I-athikili ihlonze izithiyo ezintathu ezihamba phambili ekulinganiseni: ukuntuleka kwesisekelo sedatha esihlangene nesifinyelelekayo, esishiwo ngo-72% wabaphenduli; ubunzima bokwethemba kanye nama-ejenti alawulayo, acashunwe ngama-70%; kanye nezindleko nobunkimbinkimbi bokuhlanganisa, okushiwo ngama-67%. I-ZDNET iphinde yathi yidlanzana kuphela lezinhlangano ezibheka izisekelo ezibalulekile ezilungele i-AI ye-agent, okuhlanganisa umbono kanye namasu ku-36%, ingqalasizinda yezobuchwepheshe ku-34%, isisekelo sedatha ku-32%, kanye nengozi, ukuphepha kanye nokubusa ku-26%.

I-athikili iphinde yabika ukuthi yi-16% kuphela yabaholi bebhizinisi abathi izinqubo zabo zamanje zilungiselelwe ukutholwa kwe-ejenti. I-ZDNET ithe u-74% ulindele ukuthi cishe uhhafu wezinqubo zebhizinisi ziklanywe kabusha noma zakhiwe kabusha eduze kwama-agent e-AI ngo-2030, kuyilapho u-61% ukholelwa ukuthi izinqubo eziningi zizonikezwa amandla ama-ejenti nokuthi iningi lalawo ma-ejenti azosebenza ngokubandakanyeka okuncane noma kungekho nhlobo komuntu. Iphinde yabika ukuthi bangama-31% kuphela okulindeleke ukuthi bahlele kabusha futhi bakhe kabusha izinqubo kuma-agent ngo-2028. Mayelana nokulungiswa kwabasebenzi, i-ZDNET ithe ingxenye yabaholi ikholelwa ukuthi izinhlangano zabo azitshali imali eyanele ekuguquleni abasebenzi, u-43% ulindele ukuphazamiseka okukhulu kwemisebenzi, u-71% usebenza ekufundiseni ama-ejenti okuyisisekelo kanti u-65% uqhubekisela phambili ukuthuthukiswa kwamakhono. Lokhu okulindelweyo okubikiwe kanye nokuzihlola; umthombo awuhlinzeki ngesilinganiso esizimele sokuphakwa kwangempela, ukulahleka kwemisebenzi noma imiphumela yokukhiqiza.

Imininingwane yomthombo: zdnet.com ↗

Kungani kubalulekile

Umbiko ubeka ukwamukelwa kwe-AI ye-agent njengenkinga yokuklama kabusha kwenhlangano, hhayi nje ukuthunyelwa kwesofthiwe. Uma inhlolovo imele, izinkampani ezisuka ekuhlolweni ziye ekukhiqizeni zizodinga izisekelo zedatha eziqinile, ukubusa, izinhlelo zokuhlanganisa, ukugeleza komsebenzi okuklanywe kabusha kanye nokutshalwa kwezimali okuqhubekayo ekuqeqesheni abasebenzi. Iphinde iphakamise ukuthi abaphathi abaningi balindele izinguquko ezinkulu ezindimeni zemisebenzi namamodeli okusebenza, kuyilapho ubufakazi obunikeziwe abubonisi ukuthi lokho okulindelekile kuzofezeka yini.

Ukubaluleka okumaphakathi kwalo mbiko ukugcizelela kwawo amandla enhlangano. Amasistimu e-ejenti angenza imisebenzi elandelanayo, asebenzise amathuluzi futhi ahlanganyele nezinhlelo zebhizinisi, ngakho ukuthunyelwa kungase kuthinte indlela umsebenzi owabiwa ngayo, obuyekezwa futhi ogunyazwe ngayo. Inkampani ingase ikwazi ukuxhuma i-ejenti ekuhambeni komsebenzi okukhona ngaphandle kokuba nedatha ethembekile, izimvume ezicacile noma indlela engokoqobo yokungenelela lapho uhlelo lwehluleka. Izithiyo ezivezwe yi-ZDNET—ukufinyelela kwedatha, ukubusa nokuhlanganiswa—ngakho-ke ziphathelene nezimo lapho i-ejenti ingathenjelwa khona ngomsebenzi obalulekile, hhayi nje ukuthi inkampani ithenge umkhiqizo we-AI.

Okutholwe ngabasebenzi nakho kungumthelela ngoba kuchaza ukutholwa njengoshintsho ekwakhiweni komsebenzi esikhundleni sephrojekthi ezenzakalelayo ewumngcingo. Uma imisebenzi evamile nehlelekile iba ngokuzimela, abasebenzi bangachitha isikhathi esiningi behlola okuphumayo, ukuphatha okuhlukile, ukuphatha ubudlelwano bamakhasimende noma ukuchaza imigomo. Lolo shintsho lungadala izibopho ezintsha, kodwa futhi lunganciphisa isidingo semisebenzi ethile noma izindima. I-ZDNET ibike ukuthi u-43% wabaholi abahlolisisiwe balindele ukuphazamiseka okukhulu kwemisebenzi, nokho i-athikili ayizange inikeze imininingwane mayelana nokuthi yimiphi imisebenzi efakiwe, ukuthi ukuphazamiseka kwachazwa kanjani noma ukuthi lokho okulindelekile kubhekiselwa ekuqedweni kwemisebenzi, ukushintshwa kwemisebenzi noma ukuthunyelwa kabusha.

Ukuqagela ngo-2030 kufanele kuthathwe njengezimpawu zokuhlela esikhundleni sokubikezela okusungulwe yimiphumela ephawuliwe. Inhlolovo ingabonisa lokho abaholi abakukholelwayo kanye nalokho izinhlangano ezithi zilungiselela ukukwenza, kodwa ngeke ngokwako kubonise ukuthi ama-ejenti azozuza ukuzimela okuthembekile, alethe ukonga noma ahlele kabusha izinqubo eziningi zebhizinisi. Umthombo futhi awuwabiki amanani okuhluleka, izehlakalo zokuphepha, izinyathelo zokunemba, imiphumela yekhasimende, ukusetshenziswa kwamathokheni noma imiphumela eqhathanisayo phakathi kokugeleza komsebenzi okusekelwe kumenzeli nokujwayelekile. Lokho okweqiwe kubalulekile ngoba icala lebhizinisi lokusetshenziswa lincike ekusebenzeni endaweni yokusebenza yangempela, okuhlanganisa ukuphatha okuhlukile kanye nokwengamela komuntu.

Ongakubuka ngokulandelayo

Izimpawu ezibalulekile kuzoba ukuthunyelwa okuqinisekiswa ngokuzimela, imiphumela yokusebenza elinganisekayo, izinguquko ezibophweni zabasebenzi kanye nobufakazi bokuthi izinkampani ziklama kabusha izinqubo esikhundleni sokubeka ama-ejenti phezu kwezinhlelo zefa ezingafanelekile. Izinhlangano kuzodingeka futhi zidalule ukuthi zilawula kanjani izenzo zokuzimela, zilinganise amaphutha, zilawule ukufinyelela kwedatha futhi ziphendule ngemodeli nezindleko zamathokheni. Umthombo awuzihlonzi izinkampani ezihloliwe, unikeze indlela ephelele noma ubonise ukuqinisekiswa okuzimele kokuqagela kuze kube ngu-2030.

Okubalulekile kokuqala ukuqinisekiswa okuzimele kokutholwe yi-Deloitte. Ukulandelela okuwusizo kuzobandakanya umbiko wangempela, ithuluzi lenhlolovo, izinsuku zenkambu, izimboni zabaphendulile, osayizi bezinkampani, ububanzi bendawo nezincazelo zamagama njengokuthi “okulinganiselwe,” “okuhleliwe” kanye “ne-ejenti eminingi.” Ngaphandle kwaleyo mininingwane, amaphesenti anolwazi kodwa anzima ukuwaqhathanisa nezinye izinhlolovo zokutholwa noma enzeka kuningi lamabhizinisi.

Izinqumo zokuhlela kabusha inqubo yezinkampani zizoba esinye isignali ebalulekile. I-ZDNET ibike ukuthi izinhlangano zivame ukubeka ama-ejenti ezinqubweni ezikhona nakuba ukuklama kabusha kungase kudingeke ukuze kube nokuzimela okukhulu. Buka izindaba zomphakathi ezichaza ukuhamba komsebenzi kwasekuqaleni, izimvume zomenzeli, izindawo zokuhlola abantu, ukuphathwa kwamaphutha, imithombo yedatha, isikali sokuphakelwa kanye nemiphumela elinganisiwe. Izimangalo zenguquko zizoba nengqondo kakhulu uma zifaka ubufakazi obuphathekayo obufana namazinga okuqedwa, ukubukezwa kwemithwalo yemisebenzi, isikhathi sokuxazululwa, izindleko zamaphutha kanye nezinguquko kubasebenzi noma izibopho.

Ukubusa kanye nemiphumela yabasebenzi kufanele kuqashelwe ndawonye. Abenzeli abamukela izinhlangano kuzodingeka bachaze ukuthi ubani ongagunyaza izenzo, ukufinyelela kudatha ebucayi kunqunyelwe kanjani, ukuthi umsebenzi ufakwa kanjani, ukuthi amamodeli ahlolwa kanjani ngemva kwezibuyekezo kanye nendlela abantu abangahlehlisa ngayo noma baphikise izinqumo ezizenzakalelayo. Kufanele futhi babike ukuthi yiluphi uqeqesho olutholwa abasebenzi nokuthi ngabe abasebenzi baphinde bajutshwe yini, banwetshwe imisebenzi yabo noma babhekane nokwehliswa. Umthombo awunikezi bufakazi okwamanje bokuthi okulindelwe okubikiwe kwezinqubo zokuzimela ezisabalele ngo-2030 kuzokwenzeka, ngakho imiphumela ebonakalayo-hhayi ukuqagela okuphezulu kuphela-izonquma ukubaluleka kwalo mkhuba.

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