Agent yiy jàppale kiliyaan yi ci Sierra AI
Sierra sosiete la bu Bret Taylor ak Clay Bavor sos, muy tabax ay ndawu IA yu am màrk ngir yor serwiisu kiliyaan yi ci entreprise yi.
Résumé
Its agents talk to customers across chat, voice, and more, resolving real issues rather than just deflecting them.
Plongeur bu xóot
Sierra AI dafay jàppale liggéeyukaay yi ñu dugal ay ndawu waxtaan yuy wane seen màrk ba noppi ñu jël ay matuwaay: dello xaalis, yeesal abonemaa yi, topp komànd yi, ak yegg ci nit ñi su ko soxlaa. Bret Taylor moo ko sos, moo nekkoon co-CEO bu Salesforce te nekk njiitu konsilu njiitu liggéeykat yi, ak Clay Bavor, muy njiitu liggéey bu yàgg, Sierra dafay taxawal ndawam yi ñuy buntu kanam bu bees ngir jàppale kiliyaan yi. Benn ci xalaat yi gëna am solo ci jëmmal mooy agent bu nekk dafa wara fësal baat liggéeyukaay bi, sàrt yi ak kàddu yi, suko defee ñu baña melni bot buñ yamale. Sierra dafay fësal guardrails ngir tëye agent yi ci politik, ba noppi dugal benn xeetu njëg bu sukkandiko ci njariñ, fu kiliyaan yi di fay lu bari su ndawu liggéey bi saafaraa jafe-jafe bi, méngale Sierra incentives ak resultaa yi moo gën volume waxtaan rek.
Gis-gis xarala
Agent yu Sierra dañu boole xeeti làkk yu yaatu ak xam-xam bu lalu ci liggéeyukaay bi, boole sistemu liggéey yi, ak ay garde-rail yu leer. LLM mooy yonnee waxtaan bu jaar yoon, ci noonu la konektër yi di def komànd ci sistem yi, CRM yi ak API yi di may ndawu liggéey bi mu jël jëf yu fëgër. Ngir moytu jeffin ju jaarul yoon wala jeffin ju jaarul yoon, Sierra dafay jëfandikoo ay pexe yu ñuy saytu, yenn saa yi ñu koy wax ni ñaareelu IA buy saytu bu njëkk bi, boole ci ay sàrt yuñ tëral ci li ab ndawu liggéey mëna def ak lu mu warul def. Tàqale bi am ci diggante waxtaan bu neex ak jëf yuñ saytu mooy tax ndawu liggéey yi gëna wóor ci jëflante yu dëggu yi.
njeextalu pexe
Pexem jaaykat
Kartu yoonu jaaykat yi ñooy wane man-man yi sa ekip mëna tabax ci kanam.
Njëgg ak budget
Anamu jënd ak jaay ak tànneefi dugal dañu am njeexital ci njëg ak risk ci diir bu xawa yàgg.
Risk ak kaaraange
Li liggéeyukaay bi di ñaax mooy tëral ni produit bi di doxee, kaaraange gi ak ubbeeku gi.
Ëlëgu Sierra AI Agent yiy jàppale kiliyaan yi
Agent yiy jàppale kiliyaan yi ñu melni Sierra dañu joge ci waxtaan ci bind, dem ci kàddu yu neex ak yegg ci nit ñi, fu agent bi mëna woo la ndax yobbu bi yeex laata ngay laaj. Njëg li lalu ci njariñ mën na nekk lu ñuy faral di def ci liggéey bi, di soppi anam wi ñuy jaay losisel yi. Ginaaw agent yi dañuy gëna liggéey ci entonnoir de soutien, wareefu doomi aadama yi dafay dem ci di toppatoo dosiye yi ak gëna suqali doxalinu agent yi. Xaarandi lëkkaloo bu gëna dëgër ak sistem backend suko defee ndawu liggéey yi mëna saafara jafe-jafe yu gëna bari ay jéego yu bari.
Doxal ci àdduna dëgg
Agent Sierra bu jaaykat detaay bi dafay delloosi xaalis bi, ba noppi yónnee ko etiketu yobbu bi ci biir chat bi.
Kiliyaanu telecom dafay wax agent vocal bi mu soppi seen plan, agent bi dafay yeesal kontu bi ci sistemu faktiir bi ci saa si.
Ab sarwiisu abonemaa dafay jëfandikoo ab ndawu Sierra bu xam politiku fomm bu liggéeyukaay bi ba noppi di joxe wàññi gi war ci màrk bi.
Agent bi dafay xàmmee plainte bu jafee xam ci bitti balustrade yi, mu dem ba ci nit ku am waxtaan bu mat sëkk.
Risk yi ak balustrade yi
Koom-koomu ubbite mën na raw stabilite ci def liggéeyu defar dëgg.
Njëg yi ci API wala coppite ci sàrt yi mën nañu dindi xalaat yi ci guddi gi.
Dependence ci benn jaaykat dafay yokk njëgu tëjug ak migraasioŋ.
Roadmap ngir samp gi
Saytu sa fournisseur yi nga jëfandikoo sa liggéey ak say done.
Xoolaat mbir yu nëbbu, kaaraange ak sàrti yoon balaa ngay boole.
Fexe am palaŋu fallback ci model yi wala jaaykat yi.
Xool notu génne yi suko defee coppite yi ci kàrtu yoon du jaaxal ekip yi.
Weyal di banneexu
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Gis bi ci topp
Imbue Agent yiy xalaat
Laaj yi ñuy faral di laaj
What is Sierra AI Customer Experience Agents?
Sierra sosiete la bu Bret Taylor ak Clay Bavor sos, muy tabax ay ndawu IA yu am màrk ngir yor serwiisu kiliyaan yi ci entreprise yi. Agent yi dañuy waxtaan ak kiliyaan yi ci chat, baat, ak leneen, saafara jafe-jafe dëgg yi duñu leen xëcc rek.
Kan mooy co-fondateur yu mag yi ci Sierra?
Bret Taylor moo sos Sierra, muy njiitu Salesforce ba noppi nekkoon njiitu konsilu mbootaay gi, ak Clay Bavor, muy njiitu liggéeykat bu yàgg.
Ban coppite ci njëg lañu xamee Sierra?
Sierra dugal na njëg yu lalu ci njariñ, méngale ay ñaaxtu ak saafara jafe-jafe kiliyaan yi moo gën limu waxtaan yi.
Lan moo wuutale ndawu Sierra yi ak chatbot yi?
Agent Sierra yi ñooy fësal kàddu màrk bi ak sàrt yi, ba noppi ñuy jël matuwaay yu fëgër yu melni dello xaalis ak yeesal kontu yi.
Nan la Sierra di jéema tere ay ndawu liggéeyam ñu baña génn ci sàrt yi wala ñuy xalaat ludul yoon?
Sierra dafa tëral ay sàrt yu leer ak ay saytu ci kaw xeetu làkk wi ngir mëna wéy di wóolu ndawu liggéey yi ci jëflante yu dëggu yi.
Lan mooy xew sudee ab ndawu Sierra daje na ak jafe-jafe ci bitti balustradam yi?
Agent yuñ defar bu baax dañuy yegg ci nit ñi jafe-jafe yu jafee xam wala yu nekk ci biti, di jaar ci waxtaan wi yépp.