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WIRED xamlena ni assurance yi dañu fësal xalaat yu baaxul ci IA

WIRED neena 98 ci teemeer boo jél ci xoolaat Glassdoor yi juge ci assurance yi waxnañu ni juntuwaay yu bees yi deñoo baaxulwoon ci diggante ligeeyukaay yi ak njammbatu ni sistem yu bari njuumte yi deñuy gëna yokk ligeey bi. Cifr yi ak kontu yi amul benn firnde ci dokimaa yiñ joxe.

6 min readRead the original reporting
Source-provided image accompanying WIRED reports insurance claims adjusters express unusually negative views of AI
Rapport buñ joxSource biñ enregistre
Siiwalkat
wired.com
Lëkkalekaayu cosaan
wired.comhttps://www.wired.com/story/insurance-claims-adjusters-really-hate-ai/
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Reportage ci ab këru xibaar — du këyitu pàrti bu njëkk.

Li nu mënuwoon firnde sunu bopp: Lii ñuy wax ci outlet biñ wax moo ko waral. Saytu nu ko ci këyitu pàrti bu njëkk bi. (wired.com)

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Dajale misaal yuñ yamale wala yuñu yamalewul yuñ jëfandikoo ngir tàggat, saytu wala saytu.
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Lu xew

WIRED neena assurance yi ñoo ëppale xalaat bu ñaaw ci juntuwaay yu bees yi ci ligeeykatu Amerik yi ci benn cammbar bu Glassdoor: 98 ci teemeer boo jél ci xoolaat yi wax ci juntuwaay yu bees yi deñoo ñaawluwoon. Adjusters yi neenañu WIRED ni IA defa juum ci ligeeyukaay yi, defar ay resumé yu jaarul yoon, yenn saa mu toxal ligeeyu saafara njuumte yi ci kaw ligeeykat doomu aadama yi.

WIRED neena ay gestu yu Glassdoor wonenañu ni 98 ci teemeer boo jél ci xoolaat yu assurance yi wax ni juntuwaay yu bees yi deñoo ñaawluwoon, loolu moo tax ligeey bi mooy gëna ŋàññi juntuwaay yu bees yi ci cammbar bi xëtt bi wax. Coppite yi deñu doon jooytu ci njiit yi di forse sistem yu juntuwaay yu bees yi ci kaw ligeeykat yi ak kiliyaan yi doonte amna ay njuumte yu ñu gis. Chris Martin, ekonomist bu mag ci Glassdoor, neena WIRED ni ci ndoorte li xamul woon limu nara am, mu jàpp ni loolu dafay firndeel ni liggéey bi dafa gëna yaatu. Materiaal biñ joxe bokkul ak Glassdoor , njuréef, limu jàngat wala lim yuñ méngale ngir yeneen liggéey, kon AI Understanding firndewul boppam 98 pursaa ci li ñu gis.

WIRED neena Ahmad Jackson mii njëkka ligeey ci ay ndàmpaay ci benn assurance bu magg, leeralna benn sistem bu juntuwaay yu bees yu ñuy jëfandikoo ngir njëkka def rapoor ci ñakk yi. Sunu sukkandikoo ci Jackson, sistem bi dafa yónnee ci saasi ay reklamaasioŋ yu baaxul ci ñiy yamale, ñu daal di leen wara soppi yoon wi. Neena WIRED itam ni ay gis-gis yu juge ci juntuwaay yu bees yi deñuy feeñ ci ay resumé yu ñuy laaj te yenn saa yi ñiy yamale dañuy joxe njuumte yooyu ñiy laaj wala seen awoka bala ñuy gis jafe-jafe bi. Jackson neena sistem bi dafa yokk liggéey bi, ci ganaw ga mu bàyyi liggéeyukaay bi. WIRED itam waxna lu njiitu Geoffrey Conrad wax ni coono bu tasaaroo ci juntuwaay yu bees yi ñuy jaay doole ligeeykat yi.

WIRED dafa wax ni ñiy liggéey ci wàllu reklamaasioŋ itam ñu ngi jànkoonte ak jafe-jafe ci wàllu liggéey. Artikle bi neena Biro buy lim ligeeykat yi neena ci 2024 ni limu ñiy yamale ay laaj ci Amerik dina wàññeeku lu tollu ci 18900 mbaa 5 ci teemeer bo jél ci fukki at yii ci topp. WIRED yokk ci ni ay done BLS wonenañu ni liggey ci secteur bi daanu 21 pursaa ci diggante mee 2025 ak mee 2026, ci noonu la Glassdoor xamlee ni 50 pursaa daanu ci publie yi 2025 ba leegi. résumé done médical ak fayukaay yi. lim yooyu amul benn firnde ci dokimaa yiñ joxe.

WIRED dafay teg plainte yooyu ci wetu misaali otomatisation yi fi nekk wala yiñ nara def. Artikle bi dafa wax ni chatbot bu Lemonade, AI Jim, moo def rapoor yu njëkk yi 96 pursaa ci jamono ji ci njeexte 2025, fekk otomatisation def lu tollu ci 55 pursaa ci bépp laaj. Paul Staats portoparoolu Lemonade neena WIRED ni li waral otomatisation mooy may liggéeykat ñu mëna bàyyi seen xel ci mbir yu jafee xam yuy laaj xolu yërmaande ak xam-xam. Justin Tomczak mi yor State Farm neena WIRED ni liggéeyukaay bi dafa bëgga jox liggéeykat yi jumtukaay yu gëna baax. Muy xamle itam ni defarkat yi gisnañu lu nééw ci juntuwaay yu bees yi, boole ci ay ligeeyu administrasoŋ yu mel ni yokk ay reservaasioŋu oto.

Ay leeral ci cosaan: wired.com ↗

Lu tax mu am solo

Rapport bi dafay boole mbañeel ci barabu liggéey ak ñàkka mëna dem ci liggéey bu am solo. Reklamaasioŋ assurance yi dañuy indi jafe-jafe ci payoor yi ginaaw aksidaa yi, yàqu-yàqu ci moomeel ak jafe-jafe pajum, kon otomatisation bu jaarul yoon mën na jaaxal boroom polis yi, fekk liggéeykat yi ñoo wara leeral wala seet li ciy génn.

Rapport WIRED dafay wane li tax otomatisation ci assurance gëna am solo coppite losisel back-office. Liggéeyu reklamaasioŋ yi mooy wane ndax nit ñi dina ñu am xaalis ginaaw bi seen kër tàkkee, aksidaa xamadi wala xew-xewu pajum. Artikle bi dafa wax ni IA mën na jàngat ay nataal ak wideo, tënk téemeeri xëti done pajum ak doxal këyitu yebbi bala muy defar xaalis. Su sistem yu mel noonu bàyyi benn detay wala ñu juum ci lire benn këyit, njariñ li mën na indi jafe-jafe ci payoor kiliyaan bi. Artikle biñ joxe joxeewul misaal yuñ xool ci payoor yu néew wala weddi yu jaarul yoon, kon njariñ yooyu waru ñu leen jàppee ni dañu taxaw ginaaw kontu yiñ joxe ci balluwaayi WIRED.

Rapport bi dafay wane itam ni amna jafe-jafe ci wàllu lim. WIRED dafa wax ni kiliyaan yi mën nañu baña xam ni sistem IA bi moo waral jaxasoo wala joxe xibaar bu dul dëgg, te mën nañu tuumal ki koy yamale biy joxe xibaar bi. Loolu mën na bàyyi liggéeykat nit ñi ñu wara defar njuumte yi ñu defarul, fekk kiliyaan yi mën nañu baña nangu liggéey bu otomatik. Sandy Avina, benn adjuster bu njëkk buy seetlu leegi ci assurance yi, neena WIRED ni adjusters yi deñoo am ngëm bu nééw ci gennup bu IA ba noppi leeralal naka la benn smudge ci këyitu avocat bi mbaa benn poñ bu ñakk ci benn resumé medikaal munna jur payoor bu jaarul yoon. Loolu ay jafe-jafe lañu yuñ yëgle, duñu njuumte yuñ natt ci seen bopp.

Efe liggéey dafay yokk beneen layer. WIRED dafa xamle ni publie yi ñuy dugal ci klaim yi dañu wàññeeku bu baax ci jamono ji assurance yi ak startup yi di gëna xëcc otomatisation ngir mëna def liggéey bu bari te nit ñu néew lañu. Chris Martin bu Glassdoor neena WIRED ni xoolaat yi deñuy gina bañ juntuwaay yu bees yi su ligeeykat yi gise ni deñu leen di dinndi, loolu nak mungi firndeel ni xalaat bu baaxul bi munna wone ñakk kaaraange ci ligeey bi ni ko ñakk mbekte ci losisel bi. Tekki boobu mooy jàngat Martin ni ko WIRED xamlee; jumtukaay biñ joxe firndewul ni IA moo waral wàññeekug liggéey biñ wax, te tàqalewul wàññikug IA ak yeneen mbir ci wàllu koom, mbootaay wala sàrt.

Muy joxe leeral yu gàtt ci ni deployment bu baax mëna mel. WIRED neena ñiy yamale dañu gis njariñ ci jëfandikoo administratif yu ndaw, ci noonu la ndawu liggéeyukaay yi di wax ni IA jumtukaay la buy moom liggéeykat yi ñu mëna bàyyi seen xel ci mbir yu jafe. Kontu Conrad ci WIRED dafa wax ni liggéey mën na soxla xolu yërmaande ak àtte ginaaw mbir yu tiis, lu ci melni lakk bu ñàkk lépp. Kon nak jafe jafe bi nit ñi bëgg du ndax assurance yi deñuy jëfandikoo IA rek, waaye ndax otomatiseer bi defay tëye xoolaat bu am solo ak jappale bu nit ñi su kiliyaan yi janoo ak ay jafe jafe yu rëy mbaa ay jafe jafe yu metti.

Interactive Mechanism

Mekanism buy weccoo xalaat: naka lay doxee

Saytu xarala yu bees yi ci ginaaw yokkute bii ci anam wu weccoo xalaat.

Agent Lifecycle Stage:
1
User Intent & Planning: "Audit customer refund request #4092 and settle payment."
2
Tool Calling: Emits structured JSON call crm_get_transaction(id='4092').
3
Guardrail & Verification:🛡️ Paused: High-value action requires human operator sign-off.
4
Final Settlement: Refund recorded, email receipt dispatched, and audit log stored.
Core takeaway: An AI agent is not just a language model—it is a closed loop of planning, tool invocation, and environment feedback. Production systems require self-healing retries and strict human approval guardrails.
Saytu konsept buy weccoo xalaat+10 Points
AI Ethics Quiz

Why can ethical evaluation not be reduced to one model score?

Li nga wara seetaan ci topp

Laaj yu am solo yi bokkuna ci ndax assurance yi munnañu wane ni IA-assisted claims defay yokk njub, ñaata yoon la nit ñi di xoolaat yenn dogal yu otomatik ak ndax ligeeykat yi wala kiliyaan yi munnañu xamme kañ la IA bokk ci njuumte bi. Rapport biñ joxe mënul wax ci boppam yaatuwaayu jafe-jafe yii wala ni sistem yi di doxee.

Assurance yi war nañu leen sonal ngir ñu joxe firnde ci ni seen sistem IA di doxee ci reklamaasioŋ dëgg, te baña yam ci wàññi diiru liggéey bi. WIRED dafay wax ci njuumte ci xaaj, ay resumé yu baaxul ak ay leeral yu ñàkk, waaye xët wi joxeewul njuumte ci sistem bi, audit yu moom seen bopp wala xaaj ci xeetu njuumte. Digle yu am njariñ ñooy ñaata yoon lañuy seet génnug otomatik, ñaata yoon lañuy soppi payoor yi ginaaw bi nit ñi xoolee ak ndax njuumte yi dañu wuute ci wàllu pajum, moomeel wala oto. Benn ci nattukaay yooyu duñu ko joxe ci balluwaay bi.

Beneen mbir mu am solo la ci wareefu xoolaat nit. WIRED dafa wax ni yenn sistem yi dañuy otomatise rapoor yu njëkk yi, jàngat nataal yi, xoolaat këyit yi wala fay yi, ci noonu la ajusteurs yi di jaaxle ci tàggat seeni wuutukat. Rapport yi ci kanam war nañu xool ndax liggéeykat yi mën nañu soppi xalaat bu otomatik, ndax amna ñu jotu doytu ak sañ-sañ ngir amal ci lànket, ak ndax wax nañu kiliyaan yi kañ la IA amaloon ci benn dogal. Artikle biñ joxe waxul ban appel, fësal wala doxalinu audit bi benn assurance di joxe fi mu nekk nii.

Done yiñ joxe ci kàttanu liggéeykat yi itam war nañu leen xoolaat bu baax. WIRED xamlena ni 21 ci teemeer boo jél ci ligeey bi daanu ci benn at ak 50 ci teemeer boo jél ci ligeeyukaay yi li ko dale 2025 waaye mbir yi ñu joxe wonewul ay done yu am solo mbaa firndeel ni IA moo ko waral. Couverture bi ci topp dafa wara xool ndax ñu ngi delloosi adjusters yu am xam-xam, ndax yooni dugg yi ñu ngi réer ak ndax njariñu produit yi dañu tekki ci serwiis bu gëna baax, prime yu néew wala liggéey yu néew. Defarkati liggéey yi dañu wara wuutale otomatisation biñ waajal ak coppite yu gëna yaatu ci taggat liggéeykat yi.

Fi may jeexalee mooy xët wi dafay wane ni otomatisation mën na gëna am njariñ ci liggéey administratif bu gàtt te amul njariñ, moo gën ci dogal yiy wax ni ñuy fay ndàmpaay ginaaw bi ñu ñàkkee. WIRED neena Jackson gisna ni juntuwaay yu bees yi amna njeriñ ci luwaasu oto yi waaye defa bañ ay resumé yu jaarul yoon ak wuutu bu gëna yaatu ci xalaatu nit. Li nga wara xool mooy ndax assurance yi dañuy tënk sistem yi ci liggéey yu am kaaraange yu leer wala ñu yaatal leen ci payoor yu otomatise. Source bi joxewul benn jàngat bu moom boppam ci Lemonade, State Farm wala beneen assurance bu dëggu, njariñu kiliyaan yi wala kaaraange.

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