AI Commercial Insurance Submission Intake

A commercial submission is a bundle, not a single form. A typical package includes an ACORD 125 commercial insurance application, line-specific sections such as the ACORD 126 for general liability, 127 for business auto, 130 for workers' compensation or 140 for property, plus loss runs from prior carriers, a statement of values listing buildings and their values, driver or vehicle schedules, financial statements and a broker cover email. These arrive as PDFs, scanned images, spreadsheets and email text, often all at once. AI intake handles several steps. First, ingestion: monitoring submission mailboxes or portals and splitting attachments. Second, classification: identifying which document is which, since file names are unreliable. Third, extraction: pulling fields such as FEIN, NAICS or class codes, addresses, revenue, payroll, limits requested and effective date. Fourth, normalization: converting loss runs from dozens of carrier layouts into a common schema, and geocoding addresses for catastrophe exposure. Fifth, triage: clearance checks for duplicates already quoted through another broker, appetite matching, and prioritization so underwriters see the best-fit risks first. Older systems relied on templates and OCR tuned to specific forms. Current systems combine OCR with layout-aware models and large language models, which cope better with unfamiliar formats and free-text emails. The main misconception is that intake AI makes the underwriting decision. In most deployments it prepares data and recommends routing, while licensed underwriters decide on terms and pricing. Another misconception is that extraction is either right or wrong for a whole document. Accuracy varies by field: printed ACORD fields extract well, while handwritten notes, merged spreadsheet cells and loss runs with subtotals cause most errors. Good systems report field-level confidence and send uncertain fields to a human, rather than silently filling gaps.