Tool listing and billing help
Send the tool name, listing email, Stripe receipt, or reference ID so we can verify the record quickly.
Support
Get the right help, faster.
A single support desk for billing, listing review, correction requests, donor questions, and education partnerships with clear human follow-up.
Before you write
Choose the path that matches your request.
Content updates and factual corrections
Point us to the page URL, the sentence or claim, and the source that should be considered.
Education and nonprofit collaboration
Share your organization, audience, and the public education outcome you want to support.
One clear intakeBilling, listing review, corrections, donations, and partnerships all start here.
Human triageEvery request is read for context so the next reply can move the issue forward.
Direct email[email protected]
Support FAQ
Short answers and next steps
Use this section for quick decisions before submitting a request.
Need help from a person?
Use this support page for billing, listing questions, partnership requests, or correction requests.
Mission and access
Is AI Understanding free?
Yes. Core AI education is free to access. Paid listings help fund operations while public learning stays open.
Who is this built for?
Students, professionals, founders, educators, and curious readers who want clear, practical AI education.
Where can I read the mission?
Use the mission page for the full nonprofit purpose and commitments.
Tool listings
What happens after a listing payment?
The submission enters editorial review. Approval depends on clarity, fit, and policy compliance, not payment alone.
How long does listing review take?
The normal target is within 3 business days for complete submissions.
Can I update listing details later?
Yes. Send your reference ID and requested changes through this support page for re-review.
Billing and privacy
Do you store card details?
No. All payments are processed by Stripe. Card details never touch our servers.
How do I cancel recurring billing?
Email [email protected] and we will cancel a listing subscription or a recurring donation for you. Cancellation timing follows your current billing cycle.
Do you sell personal data?
No. Personal data is not sold. Use the privacy policy and donor policy pages for formal details.