AI for Insurance Agents Quiz

Answers and explanations appear as you take the quiz.

1. Why do captive agents and independent agents tend to encounter AI in different ways?
   • Captive agents are not allowed to use any software
   • Independent agents cannot access carrier portals
   • Captive agents mostly get AI built into one carrier's platform, while independent agents put together tools around their own AMS and raters
   • Both groups use exactly the same tools from the same vendor
2. A website chatbot tells a client their new car is covered before any agent reviews the request. What risk does the guide highlight?
   • An errors and omissions claim, because only a licensed agent or the carrier can bind coverage
   • A higher premium for the client at renewal
   • A penalty for using too many AI tools
   • No risk, because chatbots are licensed to bind policies
3. Which of these is an agency management system named in the guide?
   • QuickBooks
   • Microsoft Teams
   • Zoom
   • Applied Epic
4. What is the safest way to handle a client's driver's license number when using AI?
   • Paste it into any free chat app, since the data is deleted right away
   • Use tools with business agreements that restrict how data is kept and used for training, not consumer chat apps
   • Email it to the AI vendor's support team
   • Post it in a shared public document so the AI can read it
5. How does carrier policy data usually reach an agency system so renewal changes can be spotted automatically?
   • Clients mail printed renewals to the agency
   • Agents retype every renewal by hand
   • Through download feeds such as IVANS
   • Through social media messages from carriers
6. Why does the guide recommend that fields extracted from a declarations page show their source text?
   • So staff can quickly check each field against the document
   • So the AI can charge per field
   • So the document can be deleted afterward
   • So the client never needs to see the policy
7. What legal consideration applies when using AI to record and summarize client calls?
   • Recording is banned in every state
   • Only federal tax law applies
   • No rules apply as long as the summary is short
   • State recording laws, some of which require every party to consent
8. Which 2023 regulatory development does the guide say shapes how carriers deploy AI?
   • A federal ban on AI in insurance marketing
   • An NAIC model bulletin on insurers' use of AI systems
   • A requirement that all agents become AI-certified
   • A rule that chatbots must bind policies within 24 hours