AI for Property Managers Quiz

Answers and explanations appear as you take the quiz.

1. Why do triage systems add hard rules for phrases like gas smell or smoke that override the model?
   • Rules are cheaper to store than models
   • Models cannot read text
   • Missing a true emergency is far worse than over-escalating a false alarm
   • Regulators ban models for maintenance
2. In the leasing chatbot example, which request is handed off to a staff member?
   • A disability accommodation request
   • A question about the pet policy
   • A request to book a self-guided tour
   • A question about parking
3. What did the Justice Department's 2024 lawsuit against RealPage allege?
   • That RealPage's software was too slow
   • That RealPage set rents too low
   • That property managers used chatbots without consent
   • That the software let competing landlords share nonpublic pricing data and align rents
4. Under the Fair Credit Reporting Act, what must a landlord do when denying an applicant based on a consumer report?
   • Publish the applicant's report
   • Provide an adverse action notice
   • Offer a lower rent
   • Nothing, if AI made the decision
5. Why do well-designed leasing chatbots use retrieval-augmented generation?
   • To make responses longer
   • To avoid storing any data
   • To ground answers in the property's current policies and fees rather than the model's memory
   • To predict which applicants will be approved
6. When tuning the emergency class threshold in a maintenance triage model, what should a property manager favor?
   • High recall, so few real emergencies are missed
   • High precision, even if emergencies are missed
   • Equal treatment of all errors
   • Routing every request as routine
7. Which statement about rent pricing software reflects the guide's explanation?
   • All pricing software is illegal after the RealPage lawsuit
   • Only chatbots are covered by antitrust law
   • San Francisco requires algorithmic rent-setting
   • The main legal concern is pooling competitors' confidential data and following recommendations in lockstep
8. How can AI maintenance intake resolve some requests without sending a technician?
   • By refunding rent automatically
   • By walking residents through simple fixes such as resetting a tripped breaker or GFCI outlet
   • By closing all requests after 24 hours
   • By asking residents to hire their own contractor