AI in Hospitality and Hotels Quiz

Answers and explanations appear as you take the quiz.

1. What is 'dynamic pricing' in hotels?
   • Adjusting room rates in real time based on demand and other signals
   • Charging every guest the same fixed rate year-round
   • Only accepting cash payments
   • Pricing rooms by the guest's nationality
2. The metric RevPAR that hotel AI tries to maximize stands for what?
   • Reviews per annual report
   • Revenue per available room
   • Rooms per acre ratio
   • Revenue per advertising run
3. What type of language technology can help a hotel voice chatbot answer guest questions?
   • Protein folding
   • Satellite change detection
   • Speech recognition and natural-language processing for a closed-domain question-answering workflow
   • A building occupancy sensor alone
4. What was Hilton’s Connie in its 2016 pilot with IBM?
   • An automated room-pricing engine
   • An HVAC occupancy sensor
   • A guest-room booking database
   • A Watson-enabled robot concierge that answered questions about amenities and nearby attractions
5. How can occupancy-based controls help a hotel reduce HVAC use?
   • Adjust ventilation or temperature when rooms are vacant, using occupancy sensing
   • Keep every room at maximum heating continuously
   • Use only guest reviews to control airflow
   • Turn off all ventilation regardless of occupancy
6. What does hotel service research suggest about automating guest-facing work?
   • Every guest prefers fully automated service
   • Some guests value human interaction, so technology should support rather than erase all human touchpoints
   • Robots guarantee higher service quality in every setting
   • Human interaction has no effect on hotel experience
7. How is RevPAR commonly calculated?
   • Total hotel profit divided by employees
   • Number of occupied rooms divided by guest complaints
   • Room revenue divided by available rooms, or average daily room rate multiplied by occupancy
   • Room revenue divided only by occupied rooms
8. What did a field study of human and robotic hotel service agents report?
   • Robots always outperform human service
   • Hotels should remove every human guest-service role
   • The study measured room-price prediction only
   • Robotic agents could complement human staff without diminishing guest satisfaction in the studied setting