Decagon Support Agents Quiz

Answers and explanations appear as you take the quiz.

1. What is Decagon's primary product focus?
   • AI support agents that automate customer service conversations
   • Video game development
   • Self-driving car hardware
   • Social media advertising
2. What is one way Decagon says its agents can carry out a support workflow?
   • Change policies without an authorized integration
   • Execute multi-step actions through connected systems
   • Operate only as a static FAQ page
   • Access every customer system without permissions
3. What can Decagon’s Duet feature use to draft an Agent Operating Procedure?
   • A plain-English request or an existing standard operating procedure
   • A customer’s payment card number alone
   • An unreviewed model response with no workflow input
   • A voice recording that is automatically approved
4. What does Decagon Assist provide to human customer-service representatives?
   • A replacement for the company’s CRM
   • A guarantee that every issue is solved automatically
   • A tool that blocks representatives from seeing case context
   • Summaries, suggested responses, and in-tool actions
5. What kinds of companies are typical Decagon customers?
   • Brands in e-commerce, fintech, and consumer apps
   • Only government tax offices
   • Only shipping ports
   • Only oil refineries
6. How does Decagon describe the division of control when teams configure support-agent procedures?
   • Teams define the procedures and policy while technical controls govern the agent’s connected actions
   • The agent can change company policy without review
   • Every workflow must be fully autonomous
   • The system removes escalation and human oversight
7. When a Decagon agent reaches a complex inquiry it should not handle, what can the platform do?
   • Change the customer’s policy without permission
   • Hide the conversation from the support team
   • Hand off the inquiry to a human representative
   • Continue indefinitely without an escalation path
8. Across which customer-support channels does Decagon describe deploying its agents?
   • Only printed mail
   • Satellite telemetry and robotics control
   • Image editing and audio mastering
   • Chat, email, and voice