How to Write a Complaint or Dispute Letter with AI Quiz

Answers and explanations appear as you take the quiz.

1. According to the guide, how should an effective complaint letter end?
   • With a summary of how upset you feel
   • With a specific ask, a reasonable deadline and the next step you will take
   • With a request for the company to call you sometime
   • With a list of every law the company may have broken
2. Why does the guide advise against anger and sarcasm in a complaint letter?
   • Companies legally cannot respond to angry letters
   • AI tools refuse to write emotional content
   • Angry letters are automatically deleted by spam filters
   • They make it easier to dismiss you, while a calm, documented letter is harder to ignore and more useful to a regulator or judge
3. Under the US Fair Credit Billing Act, when should a credit card billing error generally be disputed in writing?
   • Within 30 days of the purchase
   • Within one year of the charge
   • Within 60 days of the statement showing the error
   • Any time before the account is closed
4. Which US agency does the guide name for complaints about banks, lenders and debt collectors?
   • The Consumer Financial Protection Bureau
   • The Federal Aviation Administration
   • The Department of Education
   • The Environmental Protection Agency
5. In How to Write a Complaint or Dispute Letter with AI: what happened in the 2023 Mata v. Avianca case mentioned in the guide?
   • An airline was fined for ignoring complaint letters
   • A court banned AI-written complaint letters
   • A consumer won a refund using an AI-drafted letter
   • Lawyers were sanctioned for filing a brief with case citations invented by ChatGPT
6. Which instruction does the guide recommend including to prevent invented legal references?
   • Do not cite any law or regulation unless I provide it
   • Include at least three statutes to sound authoritative
   • Cite whichever laws seem most relevant
   • Add legal citations in the footnotes only
7. How does the guide suggest handling account numbers before pasting them into an AI tool?
   • Paste the full number so the letter is complete
   • Replace them with your Social Security number
   • Use only the last four digits
   • Encrypt them with a password
8. Which situation does the guide say calls for a lawyer or legal aid office rather than only an AI-drafted letter?
   • A small duplicate charge on a phone bill
   • Receiving an eviction notice or court papers
   • A restaurant getting your order wrong
   • A late package delivery