Outcome-Based Pricing for AI Agents Quiz

Answers and explanations appear as you take the quiz.

1. What does a customer pay for under outcome-based pricing for AI agents?
   • Each user who logs in
   • Each token the model generates
   • Each result that meets a defined outcome, such as a resolved ticket
   • A flat annual fee regardless of use
2. Why is charging per conversation closer to usage pricing than outcome pricing?
   • You pay whether or not the issue is actually solved
   • Conversations are measured in tokens
   • It is only available for developers
   • It requires a human to approve each charge
3. What weakness does a resolution definition based on 'the customer did not return within a time window' have?
   • It is impossible to measure
   • It requires customer surveys
   • It only works for email
   • It can count abandoned conversations as successes
4. Why is auditing especially important in outcome-based pricing?
   • Auditing is legally required for all software
   • The vendor usually measures its own outcomes, which it also bills for
   • Outcomes are measured by the customer's bank
   • Audits reduce compute costs
5. Which is a benefit of outcome pricing for buyers?
   • They pay nothing for failed attempts
   • Bills never change as volume grows
   • It guarantees customer satisfaction
   • It removes the need to read the contract
6. Why should vendors model margins using the cost of all attempts, not only billed ones?
   • Billed attempts are free to run
   • Regulators require it
   • Failed and escalated conversations still consume compute
   • Only billed attempts use GPUs
7. Why store the rule version with each billed event?
   • To make the invoice longer
   • To train the model on billing data
   • To speed up the agent's responses
   • So disputes can be checked against the definition in force at the time
8. What common misconception about outcome pricing does the guide correct?
   • That it guarantees quality, when it only guarantees paying for what the contract calls an outcome
   • That it is only used in customer support
   • That vendors dislike it
   • That it is always more expensive