Guide-linked quiz · Medium Level
Salesforce Einstein Quiz
Assess Einstein’s CRM predictions and generative features, the Trust Layer’s stated data protections, and how Agentforce fits Salesforce AI.
Question 1 of 8
What kind of software platform is Salesforce Einstein built into?
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Answers and explanations appear as you take the quiz.
- What kind of software platform is Salesforce Einstein built into?
- A customer relationship management (CRM) platform
- A video editing suite
- An operating system
- A web browser
- What does Einstein lead and opportunity scoring help businesses do?
- Edit photos of products
- Predict which deals are most likely to close
- Schedule factory maintenance
- Translate legal contracts
- What is the main purpose of the Einstein Trust Layer?
- To speed up internet connections
- To design website graphics
- To keep customer data secure and prevent it from training external models
- To manage employee payroll
- How do Einstein's generative features stay grounded in a company's real data?
- By guessing based on the internet
- By asking the user to type all data manually each time
- By copying answers from competitors
- By using retrieval-augmented generation to pull in relevant CRM records
- What is Agentforce, Salesforce's newer offering?
- A platform for building autonomous AI agents that take actions
- A new smartphone
- A social media network
- A spreadsheet program
- Which type of model does Einstein use for tasks like scoring and forecasting?
- Only large language models
- Predictive machine learning models such as classification and regression
- Only rule-based spreadsheets
- No models at all
- What does data masking in the Einstein Trust Layer do before a prompt is sent to an external model?
- Permanently deletes the Salesforce record
- Converts the prompt into a training example
- Replaces selected sensitive values with masked placeholders
- Removes the user’s access controls
- What should an organization review when evaluating Salesforce AI data handling?
- Only the model’s parameter count
- A general claim about all Salesforce products
- Whether the prompt contains a question mark
- The data-use terms for the specific Einstein product and feature
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