1. Tool listing submissions
AI Understanding charges a verification and editorial fee for tool submissions to ensure the quality and credibility of our directory.
1.1 Guaranteed refunds
If a submitted tool fails to meet our editorial quality bar or verification standards, the listing will not be published and a full refund of the verification fee will be issued back to the original payment method within 5 business days.
1.2 Successful publications
Once a tool listing has been successfully reviewed and published to the AI Understanding directory, the editorial fee is considered fully earned and is non-refundable. Subscriptions can be canceled at any time to prevent future billing.
2. Charitable donations
All donations to AI Understanding are final and non-refundable. Every gift is applied right away to our mission of making AI education free and accessible for all, and checkout states that donations cannot be refunded. The only exception is a clear processing error, such as a duplicate charge or an amount different from the one you chose: report it within 14 days and we will correct it. Monthly or yearly gifts can be cancelled at any time to stop future payments; payments already made are not refunded.
3. Dispute resolution
If you believe a billing error has occurred or have questions about a payment, please contact our support team at info@aiunderstanding.org within 14 days of the transaction date.
Last reviewed: October 2026.