AI Glossary Term
What does “Knowledge Base” mean?
Definition
A curated collection of documents or records used for retrieval, support automation, or grounding responses.
How Knowledge Base works
Example
A software company keeps its help articles in a knowledge base. A support chatbot searches it for relevant articles before replying so answers match the current documentation.
Why it matters
A well-kept knowledge base keeps AI answers consistent and current. Outdated entries lead to outdated answers.
Common questions
Knowledge base vs knowledge graph?
A knowledge base is a collection of content; a knowledge graph is a structured network of facts. A graph can be one kind of knowledge base.
Who maintains it?
Usually the team that owns the content, with review processes to keep it accurate.
How does AI use it?
Typically by retrieving relevant parts and supplying them to a model, as in RAG.